Mohammed Nafees
MItcham,London
Summary
Experienced business development & marketing professional with a history of working in one of the leading Software, Banking, Event Management and telecommunication firms with a global view of clients. Skilled in business development Service Management, and sales with experience in leading a team for success. Also with a master's Degree focused in Business Administration and Management, from York St Johns University UK.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Customer Success Lead
Click Connector Inc
01.2022 - 09.2022
- Documenting support queries into files (Writing support documentation)
- Developed marketing plans to support department strategies.
- Managed multi-channel advertising campaigns to support sales objectives.
- Predicted and interpreted consumer trends to improve product offerings.
- Set up, document, and improve the sales processes with team members
- Conducting product demo sessions for clients
- Maintaining account relationships with clients.
Senior Customer Service Executive
HSBC Global Service Center
07.2020 - 01.2022
- Identifying & verifying Applications and achieving KYC to ensure that legislative procedures Are Followed
- Directly communicating with solicitors with regard to Mortgage Fraud identification.
- Moving Funds and auditing transactions in each account.
- Conducting day-to-day site coordination, work plans and assigning work Items to operators with the assistant Manager.
- Preparing Individual and team MI Reports to initiate discussions at the appropriate Business Level. Providing solutions on behalf of the team regarding process-related Queries as Section coach.
- Accessing LMS UK & Enact for legal-related queries.
Delegate Sales Executive
GLC Europe
08.2018 - 07.2019
- Kept clients engaged in social networks and communities mainly through LinkedIn
- Have worked with many cross-industry projects
- Handled and converted incoming inquiries into bookings.
- Sold event sponsorship and identified other commercial opportunities, boosting income.
- Generated business through cold-calling, networking and referrals.
- Mainly conduct marketing research through LinkedIn to identify potential European clients for each project
- Identify profitable business leads and build apipeline of prospective customers
- Determine timelines for venue selection, country list finalization and additional content to be finalized.
Customer Service Executive
Dialog Axiata
01.2017 - 08.2018
- Assist Manager in planning and executing customer service procedures
- Plan, coordinate and assign daily workload to customer service team
- Ensure that the team follows company policies and procedures
- Resolve escalated and complex customer issues on-time
- Anticipate customer needs and deliver timely response to meet their expectations
- Handle high volumes of customer inquiries and should work well under pressure.
Education
Masters - Business Administration
York St Johns University
United Kingdom 09.2022 - 09.2023
BSc - Business Management
Cardiff Metropolitan University (Prifysgol Metropolitan Caerdydd)
United Kingdom 05.2018 - 06.2018
Higher National Diploma - Business Management Specialized, Marketing
Cardiff Metropolitan University (Prifysgol Metropolitan Caerdydd)
United Kingdom 11.2016 - 03.2018
Skills
- CRM Software proficiency
- Business networking
- Business development and planning
- Operations
- Goals and performance
- Cold Calling
- Sales strategy
- Systems and software programs
- Leadership
- Knowledge of Sowtware Products
- Customer-focused
- Google Workspace
- Communication skills
Languages
English
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Do one thing every day that scares you.
Anonymous
Timeline
Masters - Business Administration
York St Johns University
09.2022 - 09.2023
Customer Success Lead
Click Connector Inc
01.2022 - 09.2022
Senior Customer Service Executive
HSBC Global Service Center
07.2020 - 01.2022
Delegate Sales Executive
GLC Europe
08.2018 - 07.2019
BSc - Business Management
Cardiff Metropolitan University (Prifysgol Metropolitan Caerdydd)
05.2018 - 06.2018
Customer Service Executive
Dialog Axiata
01.2017 - 08.2018
Higher National Diploma - Business Management Specialized, Marketing
Cardiff Metropolitan University (Prifysgol Metropolitan Caerdydd)
11.2016 - 03.2018
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