Mohammed Nadeem awan
Windsor,Berkshire
Summary
A highly skilled professional with expertise in communication, time management, and teamwork, complemented by a strong foundation in operational planning and decision making. Demonstrates proficiency in HTML & PHP, alongside a comprehensive understanding of Microsoft Office applications. Recognised for building trust and rapport, providing constructive feedback and coaching, and excelling in conflict resolution. Holds certifications including CCN1, CPA1, CENWAT, and City and Guilds in Construction Level 1. Committed to driving company growth through effective leadership and the ability to work under pressure while maintaining attention to detail.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work history
Delivery Driver
ASDA Superstore
Feltham
2023.01 - 2024.11
- Ensuring van is of good character and ready for the day, Orders are correctly packaged, Loaded and Unloading of van, Delivering customers orders with a correctly, whilst dealing with any issues and complaints/ Returns. Completing deliveries to excellent customer satisfaction, Meeting tight deadlines.
Warehouse
ASDA
Heston
2015.08 - 2022.02
- Decanning
- Filling up totes
- Ensuring pallets are ready for transport on time
- hitting daily targets
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Improved efficiency and productivity by acquiring new skills.
Sales Manger
CarCraft
City, County
2008.01 - 2015.01
- Task Management and Delegation
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Forged strategic partnerships with stakeholders for profitable outcomes.
- Negotiated lucrative contracts to secure long-term client commitment.
- Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
- Communication and Support
- Performance Monitoring and Coaching:
- Conflict Resolution and Support
- Reporting and Compliance
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Enhanced market penetration with effective territory management.
- Conducted detailed market analysis to identify new opportunities.
- Coordinated promotional campaigns to boost brand visibility.
- Morning Check-in
- Workflow Monitoring
- Operational Support
- Closing
- Led high-performance sales teams, ensuring achievement of targets.
Telesales team leader
CarCraft
Chertsey, Surrey
2008.01 - 2014.09
- Operational Management
- Communication
- Motivation
- Support and Coaching
- Performance Leadership
- Decision-Making
- Time management
- Empathy
- Maintained impeccable customer service standards whilst handling escalated issues promptly and professionally.
- Ensured compliance with company policies through regular training sessions.
- Handled difficult customer situations with tact; ensured resolution and customer satisfaction.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Acted as first point of contact for customer issues and queries.
Job Title
Company Name
City, County
2010.01 - 2012.01
- Keep these descriptions of experience clear, concise, and relevant to the position you’re applying for.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Diploma of Higher Education - Business Studies
Charters School
Sunningdale, Windsor and Maidenhead 1995.01 - 2002.06
Skills
- Communication Skills
- Time Management
- Teamwork Skills
- Growth of Company Skills
- Active Listening
- Building Trust & Rapport
- Constructive Feedback & Coaching
- Conflict Resolution
- Motivation & Inspiration
- Problem-Solving
- Task Delegation & Organisation
- Decision Making
- Operational Planning
- CCN1
- CPA1
- CENWAT
- City and guilds in construction level 1
- Leadership, Ability to Work Under Pressure Administration
- Teamwork Attention to Detail
- HTML & PHP
- Social Skills
- Media
- Marketing Awards
- Microsoft Office
Timeline
Delivery Driver
ASDA Superstore
2023.01 - 2024.11
Warehouse
ASDA
2015.08 - 2022.02
Job Title
Company Name
2010.01 - 2012.01
Sales Manger
CarCraft
2008.01 - 2015.01
Telesales team leader
CarCraft
2008.01 - 2014.09
Diploma of Higher Education - Business Studies
Charters School
1995.01 - 2002.06