Summary
Overview
Work history
Education
Skills
Reference
Timeline
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Jaren Islam

Newcastle upon Tyne

Summary

A dedicated professional with expertise in market research and campaign development, demonstrating exceptional skills in team management and promotion planning. Known for excellent communication abilities and proficiency in Microsoft Office, including advanced Excel features. Committed to customer-focused service and process improvement, with a proven track record in record maintenance and email management. Aspires to leverage these competencies to drive impactful marketing strategies and enhance organisational success.

Overview

5
5
years of professional experience

Work history

Reporter relations representative

Medica
Hastings
04.2024 - 06.2025
  • Juggled multiple assignments under strict deadlines, ensuring timely completion of tasks.
  • Handled and escalated customer complaints professionally; resulted in conflict resolution without damaging business relations.
  • Improved reporter satisfaction by promptly addressing and resolving service delivery issues.
  • Identified patterns in statistic graphs to improve reporter performance.
  • Amended job plans for radiologists.
  • Ensured regular check ins with radiologists to resolve any issue they may have. E.g. technical, allocation, annual leave, personal commitments and more.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Prepared audits, reporting and compliance reviews, aligning with local regulations and programmes.
  • Assisted with reporters deployment process and leave.


Customer service agent

Hastings Direct
05.2023 - 01.2024
  • Managed high-volume customer queries simultaneously through effective communication.
  • Managed 70+ daily calls, insuring cars and escalated cancellations.
  • Processed high-value payments with meticulous accuracy.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Handled high call volumes with accuracy and efficiency.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Prepared letters, information sheets and order documentation and distributed to clients.
  • Learnt how to handle displeased customers with a soft neutral tone of voice.

Digital marketer

Glorify
06.2020 - 02.2021
  • Evaluated client websites for mobile performance and optimal search engine rankings.
  • Was appointed team leader and helped my team manage daily tasks and any enquiries.
  • Developed unique content for a variety of clients sites to improve presence and brand awareness.
  • Organized and analyzed data and marketing results.
  • Researched keywords relevant to marketing efforts of clients.
  • Introduced scheduled targeted email marketing programs.
  • Implemented innovative sales tactics, driving revenue growth.

Marketing and Sales Assistant

Helix marketing
02.2020 - 06.2020
  • Managed client marketing strategies and product promotion campaigns.
  • Organised events to establish community relationships and maximize marketing strategies.
  • Managed customer digital marketing strategies to meet client goals and objectives.
  • Interacted with teams in multiple languages and provided clarification.
  • Utilised practical communications skills to maintain and build positive client relationships.
  • Utilised keen organisation and time management skills to achieve daily pitching targets.
  • Used outstanding negotiation and persuasive communication skills to effectively close high-value sales opportunities.

Education

Higher National Diploma - Business

Arden university

A-Levels - English literature

Bexhill sixth form college
Bexhill-on-Sea, East Sussex

Diploma of Higher Education - Creative media

London South East College
London

Diploma of Higher Education - Health And Social Care

Bexhill Sixth Form College

Skills

  • Market research expertise
  • Diligent Multi-tasker
  • Team management
  • Promotion planing skills
  • Campaign development expertise
  • Excellent communication skills
  • Microsoft office proficiency
  • Record Maintenance
  • Advanced Excel feature use
  • Customer focused
  • Email management
  • Customer focused
  • Process improvement awareness

Reference

Reference available upon request

Timeline

Reporter relations representative

Medica
04.2024 - 06.2025

Customer service agent

Hastings Direct
05.2023 - 01.2024

Digital marketer

Glorify
06.2020 - 02.2021

Marketing and Sales Assistant

Helix marketing
02.2020 - 06.2020

Diploma of Higher Education - Health And Social Care

Bexhill Sixth Form College

Higher National Diploma - Business

Arden university

A-Levels - English literature

Bexhill sixth form college

Diploma of Higher Education - Creative media

London South East College

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Jaren Islam