Mohammed Khan

• Shadowed Optometrists and Ophthalmologists across several specialised departments, including Emergency Eye, Macular Treatment, Glaucoma, and Oculoplastics
• Gained insight into high-level clinical operations and professional practices, with a focus on effective patient communication
• Observed the diagnosis and management of complex ocular conditions such as Stargardt's disease, ocular syphilis, and congenital ptosis
• Additionally, analysed OCT scans in the Macular Centre, collaborating with practitioners to assess the need for anti-VEGF injections for patient care

Job role involves: Managing the replenishment of multiple aisles, ensuring optimal stock levels and an appealing shopping environment. Carrying out routine processes such as Price reductions and waste management. Working on the checkouts during busy periods, handling transactions and being friendly and sociable with customers.

• Provided excellent customer service by addressing queries and resolving complaints swiftly.
• Ensured store cleanliness for a presentable and welcoming environment.
• Assisted customers with product selection, resulting in increased customer satisfaction.
• Performed cash handling tasks to facilitate smooth transactions at the checkout.
• Aided in visual merchandising to enhance product visibility and appeal.
• Trained newly hired staff, leading to efficient work performance.

• Cashier responsible for handling in-person and phone orders in a high-demand, fast-paced environment.
• Demonstrated strong multitasking skills by taking orders, packing bags, coordinating with delivery drivers, and managing transactions effectively under pressure.
• Excelled in teamwork and communication by collaborating with colleagues in close proximity, ensuring smooth operations in a crowded workspace.
• Maintained high standards of customer service during peak times.
• Enhanced guest experience with a friendly and helpful attitude.