Mohammed Khan
Blackburn,Lancashire
Summary
Hard-working Supervisor with over 17 years of experience in a highly pressurised environment. Effective in induction, training, coaching, motivation and coordination of cross-functional teams. Punctual, reliable, friendly as well as adaptable, patient and customer focused within a fast paced environment.
Adept in demonstrating exceptional communication skills and making critical decisions during challenges with proactive approach to problem-solving and strict attention to detail. Specialised in auditing and inspection roles of other national healthcare organisation for the Government Healthcare Regulator (Care Quality Commission). Continually achieving targets through planning, resource management, diplomacy and inspiring leadership.
Knowledgeable in KPI tracking and optimisation with focused mind set on meeting customer expectations and achieving company goals.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
Work history
Team Leader Supervisor
North West Ambulance Service
Preston, Lancashire
04.2006 - Current
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Offered instruction, coaching and motivation for enhanced team morale.
- Set and managed operational schedules with proper coverage to meet call service demands.
- Guided and coached staff to achieve individual growth in reaching their key performance indicators and future development.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Planned, organised and monitored individual team personal development appraisals.
- Interviewed and trained employees on procedures and requirements, maintaining competent, high-performing teams.
- Maintained strict adherence to policy and procedural guidelines and metrics, promoting safe, compliant working environments.
- Managed daily planning of control room operations, clearly communicating targets to staff for smooth, efficient task delivery.
British Telecoms Operator
British Telecom
Blackburn, Lancashire
01.2001 - 06.2022
- Supported and advised distressed emergency callers to facilitate safe decision-making.
- Recorded and relayed accurate information about emergency situations.
- Prioritised emergencies using established protocol.
- Made connections for outgoing calls to facilitate prompt communications.
Patient Safety Officer
North West Ambulance Service
Preston, Lancashire
11.2019 - 08.2020
- Promoted responsible health and safety culture across departments.
- Produced accurate and detailed reports to Directorate level in response to investigation/complaints raised by members of the Public/Coroner's Office/MP's and legal teams.
- Implemented change to working practices following on from learning outcomes deduced from critical incident reports.
- Developed safety policies and procedures for use in control room environments and also when face to face with patients.
- Inspired behavioral change to improve workplace safety and regulatory compliance.
- Investigated complaints and concerns to determine causes, making recommendations for corrective action.
- Investigated reported issues, accidents and near-misses, documenting findings appropriately.
- Liaised and collaborated with external authorities to implement better working practices.
Emergency Medical Dispatcher
North West Ambulance Service
Preston, Lancashire
04.2005 - 04.2006
- Supported and advised distressed emergency callers to facilitate accurately coded emergency responses to their situation.
- Coordinated and deployed ambulance resources effectively, to best meet service demands and provide swift patient care.
- Operated communication equipment, including two-way radios, computers, call screening software so that quick and correct access of information was logged and processed accurately.
- Entered emergency calls into CAD system within on average 15 seconds, consistently exceeding 30 second target.
- Questioned callers to determine appropriate type and number of resources needed to provide the best optimal response.
- Prevented fatal outcomes in Time critical emergencies by providing life-saving CPR instructions.
- Provided compassionate advice and support to callers, communicating clearly and calmly throughout.
- Communicating with ambulance staff with precise location, patient and incident information enabling smooth-running emergency response.
Education
Higher National Diploma - Biomolecular Sciences
Halton College of Further Education
Widnes, Halton 09.1995 - 06.1997
GCSEs -
Pleckgate High School
Blackburn, Blackburn with Darwen 09.1986 - 07.1991
NVQ Level 3 - Team Leader
CPL
01.2010 - 01.2011
GCSEs -
St Mary's College 6th Form
Blackburn, Blackburn with DarwenSkills
To manage, supervise, support, coach and provide leadership, training and mentorship for Emergency Medical Dispatchers Proactive in helping identify welfare issues of staff during the course of their duty Managing & meeting of Key Performance Indicators and external targets inline with Trust Policies and Procedures
Assisting in the achievement of national and local performance targets and quality standards for the Communications Centre and the direct line management and development responsibility for up to 25 staff
Providing feedback to team members on their performances through audits or routine ad-hoc basis during supervision of the control room
Inspired staff to develop their roles within the ambulance service & beyond and providing reference material on application forms
Languages
Urdu
Fluent
Hindi
Fluent
Timeline
Patient Safety Officer
North West Ambulance Service
11.2019 - 08.2020
NVQ Level 3 - Team Leader
CPL
01.2010 - 01.2011
Team Leader Supervisor
North West Ambulance Service
04.2006 - Current
Emergency Medical Dispatcher
North West Ambulance Service
04.2005 - 04.2006
British Telecoms Operator
British Telecom
01.2001 - 06.2022
Higher National Diploma - Biomolecular Sciences
Halton College of Further Education
09.1995 - 06.1997
GCSEs -
Pleckgate High School
09.1986 - 07.1991
GCSEs -
St Mary's College 6th Form
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