Mohammed Kaif Habib
Derby
Summary
From a young age I have always had an entrepreneur mindset and have had previous experience and knowledge in various industries & work environments. At the moment I am employed as a sales consultant for Domestic and General. I find that I am very resilient, always recovering and rebounding from any challenges, setbacks & Objections. I cooperate and have good listening skills, verbal communication and observation. I would describe myself as dedicated, trustworthy and a team oriented worker. I'm always up for a laugh and joke and have a very bubbly personality, also I'm always ready and excited to expand my knowledge in any industry,always willing to go the extra mile
Overview
6
6
years of professional experience
Work History
Insurance Agent
Domestic and Genral Insurance
11.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Analyzed risk factors to recommend appropriate coverage levels.
Retentions Advisor
Sky Tv & BB - Firstsource
12.2023 - 10.2024
- Delivering Exceptional Service to our customers ensuring we have the customer at the heart of everything we do
- Operate in a fast-paced environment, where we deliver exceptional customer focused solutions in order to retain our customers
- Effectively engage with members who are renewing their contract with us
- Reviewing their services and promoting our differences versus competitors - ensure we can retain the customer and keep them
- Resolving customer escalations in a timely manner until fully resolved
- Identify and overcome obstacles to sales to provide customers with the right level of cover to support their needs
- Upselling products and any additional add ons that could benefit the customer
Inbound Sales Consultant
Vodafone- WEBHELP
08.2022 - 12.2023
- Business retention advisor - Handling inbound calls maintaining strong relationships with our business customers
- My aim is to convince them of the benefits of renewing or extending their current contracts, also upselling by suggesting additional products that would bring them value and also promote our business growth
- New Connections advisor - potential new customers introducing them to our services explaining the benefits and value of joining, by using my skills and knowledge of our offerings to tailor to each individual's needs making each call a personalised experience
- Handling transactions such as payments, refunds and setting up direct debits
- Providing high quality personal customer service
Office administrator
Midland auto services
08.2019 - 03.2020
- Handling large amounts of cash to make payments for parts
- Booking vehicles in for work and mots (ensuring nothing was double booked)
- Keeping track of visitors and staff coming in and out via the sign in/out system
- Ordering parts Ensuring all paperwork and receipts are up to date and signed and dated correctly
- Also ensuring customers are kept up to date with the progress of their vehicles
- Tracking customers locations for the recovery service and ensuring that they're jobs have been booked
Education
City Of Derby Academy - Math, English Language, English Literature, Science, Engineering
City Of Derby Academy
Derby06.2019
Skills
- Customer service
- Regulated insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer understanding
Timeline
Insurance Agent
Domestic and Genral Insurance
11.2024 - Current
Retentions Advisor
Sky Tv & BB - Firstsource
12.2023 - 10.2024
Inbound Sales Consultant
Vodafone- WEBHELP
08.2022 - 12.2023
Office administrator
Midland auto services
08.2019 - 03.2020
City Of Derby Academy - Math, English Language, English Literature, Science, Engineering
City Of Derby Academy
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