Mohammed Junaid
Manchester,LANCASHIRE
Summary
Customer-focused professional with hands-on experience working in a high-traffic railway station environment, delivering service while following strict safety and security procedures. Demonstrates strong communication skills, compliance awareness, and confidence handling customer interactions in fast-paced settings. Experienced in maintaining structured documentation using Microsoft Excel, performing first-line troubleshooting of operational systems, and supporting administrative workflows. Supported by a BSc(Hons) Computer Science background and technical internship experience, bringing a disciplined, problem-solving mindset. Seeking a customer-facing role where professionalism, accountability, and service excellence are essential.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work history
Team Member
Upper Crust
Manchester Piccadilly Station , UK
2025.07 - Current
- Delivered professional customer service in a high-volume railway station environment while maintaining safety and operational standards
- Followed strict security and compliance procedures aligned with station regulations
- Handled customer queries and resolved issues calmly during peak periods
- Operated and performed first-line troubleshooting on point-of-sale systems to minimise service disruption
- Maintained compliance documentation using Microsoft Excel, including food safety, health & safety, and security records
- Assisted with system updates and promotional changes in line with operational requirements
- Troubleshot minor communication equipment issues, including landline systems
- Processed cash and card transactions accurately and responsibly
Administrative Support
Al Hanaan Air Con(Family Enterprise)
, India
2023.05 - 2024.09
- Supported daily administrative operations including documentation, record keeping, and coordination
- Maintained structured operational records using Microsoft Excel
- Assisted with customer communication and issue resolution
- Supported workflow organisation to improve efficiency
- Coordinated tasks and scheduling to maintain smooth operations
- Managed digital updates and promotional materials aligned with business needs
- Ensured adherence to internal documentation and compliance processes
Machine Learning Intern
TechieYan Technologies
, India
2022.06 - 2022.11
- Assisted with structured data handling and documentation processes
- Applied analytical problem-solving to troubleshoot workflow issues
- Maintained organised project records and reporting logs
- Collaborated with team members to improve process accuracy
- Demonstrated attention to detail and structured working practices
- Worked closely with data scientists to prepare raw data for modelling, ensuring integrity and quality.
- Explored innovative approaches to solve complex business problems using machine learning, resulting in fresh insights.
Education
Bachelor of Science(Honours) - Computer Science
Staffordshire University
Stoke-on-TrentSkills
- Customer service in high-pressure environments
- Security & compliance awareness
- Handling difficult conversations professionally
- Communication under pressure
- Problem solving & situational judgement
- Administrative coordination
- Team collaboration
Technical Skills
- Microsoft Excel — record tracking & compliance documentation
- Point-of-sale (POS) system operation & first-line troubleshooting
- Structured documentation & reporting
- Basic hardware & equipment troubleshooting
- IT problem solving & analytical thinking
- Data handling and workflow organisation
- Fundamental programming & computing knowledge (Computer Science background)
- Software troubleshooting and system familiarity
Accomplishments
Level 3 Award in Emergency First Aid at work
Timeline
Team Member
Upper Crust
2025.07 - Current
Administrative Support
Al Hanaan Air Con(Family Enterprise)
2023.05 - 2024.09
Machine Learning Intern
TechieYan Technologies
2022.06 - 2022.11
Bachelor of Science(Honours) - Computer Science
Staffordshire University