Mohammed Jamal Mohammed Ibrahim

As an Assistant Manager, you support the store or department manager in daily operations, ensuring the team meets performance goals, delivers excellent customer service, and follows company policies. You help oversee staff, coordinate schedules, handle customer inquiries or issues, track inventory or sales, and assist with training and motivating employees. You often step in to manage the business when the manager is unavailable.

• Oversaw daily operations, including opening and closing procedures, to maintain store standards.
• Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
• Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
• Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
• Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
• Developed and maintained safety protocols to ensure a safe working environment for all employees.
• Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.

• Managed a team of 60 individuals, overseeing their tasks, performance, and development.
• Handled accounting processes, ensuring financial accuracy and compliance.
• Monitored store operations to ensure efficiency and customer satisfaction.
• Organized and assigned staff to counters and managed logistics.

• Engaged with customers and solicited feedback to enhance service quality.
• Operated the cooking station efficiently to prepare meals.
• Prepared fresh juices according to customer preferences.
• Assisted with cashier duties, ensuring accurate transactions and customer satisfaction.

• Communicated with international customers, providing detailed information about the company and its services.
• Sent out daily emails to maintain customer engagement.
• Conducted client research to identify potential business opportunities.
• Managed daily business calls to foster client relationships.
• Handled prospects and coordinated with the CEO to close deals.