Mohammed Jaffer
Manchester
Summary
Successful Customer Advisor with 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
10
10
years of professional experience
Work History
Customer Service Advisor
G4S (DWP)
06.2024 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Customer Service Advisor
SERCO WORK SOLUTIONS (HMPO)
03.2024 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Advisor
WHDS (Warm home discount scheme) campaign
10.2023 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Advisor
HEALTHY START
06.2022 - 08.2023
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Event Manager
Vemilion
01.2019 - 07.2019
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated florists, photographers, and musicians for events.
- Oversaw event registration process by collecting and tracking attendee information.
Customer Service Advisor
Raj travels Brussel (BELGIUM)
01.2017 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
Kitchen Chef
PAKHUIS
02.2015 - 12.2015
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
Kitchen Sous Chef
OUDVISMIJN
06.2014 - 12.2014
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Trained and managed kitchen personnel and supervised related culinary activity.
Education
Master in Bachelor of Commerce -
Noble Degree College
India01.1998
Skills
- Call Center Operations
- [Product or Service] support
- Customer service excellence
- Proficient in [Software]
Languages
English
Spanish
Dutch
French
Timeline
Customer Service Advisor
G4S (DWP)
06.2024 - 07.2024
Customer Service Advisor
SERCO WORK SOLUTIONS (HMPO)
03.2024 - 05.2024
Customer Service Advisor
WHDS (Warm home discount scheme) campaign
10.2023 - 03.2024
Customer Service Advisor
HEALTHY START
06.2022 - 08.2023
Event Manager
Vemilion
01.2019 - 07.2019
Customer Service Advisor
Raj travels Brussel (BELGIUM)
01.2017 - 12.2018
Kitchen Chef
PAKHUIS
02.2015 - 12.2015
Kitchen Sous Chef
OUDVISMIJN
06.2014 - 12.2014
Master in Bachelor of Commerce -
Noble Degree College
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