MOHAMMED ISLAM
Business Graduate
Cardiff,CRF
Summary
A highly motivated Business Graduate with practical experience in both business and administration, skilled in strategic planning, project management, and operational improvement. Demonstrated ability to analyze market trends, implement effective business strategies, and drive organizational efficiency. Possesses excellent communication skills, and a proven track record of successfully managing projects from conception to completion. Eager to leverage a comprehensive educational background in business administration and hands-on experience to contribute to a forward-thinking company's success. Excel in fast-paced, challenging environments, showcasing a commitment to excellence and continuous professional growth.
Overview
3
3
years of professional experience
2
2
Year of Master's education
Work History
Case Manager
Companies House
Cardiff, CRF
11.2023 - Current
- Regularly check for late submissions of annual accounts, confirmation statements, and other statutory documents.
- Evaluate and issue penalties for late filings in accordance with statutory guidelines.
- Manage correspondence with companies regarding late filing notices, penalty assessments, and reminders.
- Handle appeals against penalties, reviewing evidence, and making decisions in line with legislation and policy.
- Maintain accurate and up-to-date records of penalties assessed, payments received, and appeals processed.
- Provide advice and guidance to companies on how to comply with filing deadlines and avoid penalties.
Key Holder & Sales Advisor
Jack & Jones, Bestseller
Cardiff, CRF
10.2022 - 03.2023
- Organizing merchandise on shop floor
- Assisting customers & advising them on fashion choices
- Selling clothing & processing payments at checkout
- Maintaining store in clean & tidy condition
- Attaching & updating pricing tags on merchandise
- Dealing with customer complaints & suggesting solutions
- Performing store opening & closing operations.
Business & Tax Custom Service Advisor
His Majesty’s Revenue & Customs (HMRC) (TY William Morgan House)
Cardiff, CRF
07.2022 - 03.2023
- Providing first-rate quality service through inbound telephony calls from customers
- Processing post via HMRCs Digital Mail Service
- Following guidance, updating HMRC systems and handling customer data sensitively
- Escalating enquiries of clients and their businesses
- Resolving customer queries at first point of contact where possible.
- Documented problems and corrective actions to maintain records.
Bank Worker (HR)
NHS Professionals (Companies House)
Cardiff, CRF
01.2022 - 05.2022
- Activities involving compensation and benefit of workers
- Preparing and issuing P45 and P60 letter
- Preparing weekly and monthly pays lips for NHS employees
- Ensuring all payroll transactions are processed efficiently and Resolving payroll discrepancies
- Collecting, calculating, and entering data in order to maintain and update payroll information
- Compiling summaries of earnings, taxes, deductions, leave, disability, and non-taxable wages
- Maintaining payroll operations by following policies and procedures Customer Contact Advisor.
Warehouse Associate and Yard Marshall
Amazon Logistics DCF1
Cardiff, CRF
07.2021 - 12.2021
- Induct and stowing full range of Amazon’s products entering warehouse
- Prepared orders for shipment by picking, packing, and naming merchandise
- Adhering to safety, quality, and production standards lifting and moving products also arranging cages
- Relocating products using forklifts, pump truck and power pallet.
Education
Master of Business Administration - Marketing
Cardiff Metropolitan University
Cyncoed Campus, Cyncoed Road, Cardiff, CF23 6XD 09.2020 - 09.2021
Skills
Loss preventionNumeracyInterpersonal skillsCommunication skillsComplaint resolutionTeamworkTime managementWorking under pressureNumeracy: Devised a budget plan that reduced the overall project cost for a promotional activity by 11% concerning the organization’s initial budgetIT Skills: Microsoft Office Suite, AutoCAD, Adobe Illustration, Adobe PhotoshopProblem Solving: Applied the theories of business such as, brainstorming, cause and effect, conceptual framework, reverse brainstorming etc
Teamwork: Member in various clubs in university, worked in team
Communication: Brainstormed & developed solutions with team & client for retaining projects in NHS
Leadership: Was vice president of department & symposium conducted during final in undergraduate & had to organize & lead other committee members in making that event a great success
Accomplishments
- Tertiary Education Scholarship Award, Bangladesh Government
- High Achiever’s Scholarship Award, Bangladesh Government
References
- Eve Nia Widlake, Operational Leader | Late Filing Penalties | Companies House, ewidlake@companieshouse.gov.uk, Crown Way, Cardiff, CF14 3UZ
- Stacey Escott, Line Manager | Business Tax & Customs| HMRC, stacey.escott@hmrc.gov.uk, 6 Central Square, Cardiff, CF10 1EP
- Cristina Janela, Operation Manager | Amazon Logistics | DCF1, janelacj@amazon.co.uk, Unit 1, Celtic Business Park, Queensway, Newport, NP19 4QZ
- James Green, Manager | Companies House | NHS, james.green3@wales.nhs.uk, Companies House, Crown Way, Cardiff, CF14 3UZ
Extracurricular Activities
French Language (Level A1): Attending regular classes for French Language online (Preply). Cardiff Metropolitan University Football Club: Played matches between faculties at Cardiff Metropolitan University. Cardiff International Pool & Gym (Member) Cardiff Central Library (Member) Pure Gym (Member)
Projects
Formulation and exploration of strategy of Tesla within the private, public and third sectors. Analysis on how buyer and consumer behaviour theories can be used in the development of more effective marketing strategies and evaluate decision making processes and customer behaviour in both B2C and B2B contexts. Final Year Project: “A Motorbike passenger service-based organization that offers the fastest and safest and cheapest means to travel and also delivers parcel in the city of Cardiff.”
Timeline
Case Manager
Companies House
11.2023 - Current
Key Holder & Sales Advisor
Jack & Jones, Bestseller
10.2022 - 03.2023
Business & Tax Custom Service Advisor
His Majesty’s Revenue & Customs (HMRC) (TY William Morgan House)
07.2022 - 03.2023
Bank Worker (HR)
NHS Professionals (Companies House)
01.2022 - 05.2022
Warehouse Associate and Yard Marshall
Amazon Logistics DCF1
07.2021 - 12.2021
Master of Business Administration - Marketing
Cardiff Metropolitan University
09.2020 - 09.2021