Dedicated advocacy professional with experience representing clients from diverse backgrounds. Educates and guides individuals using expert knowledge in up-to-date legal rights and entitlements. Proactive and adaptable to meet evolving case demands.
Hi, I’m
Mohammed Islam
London
Summary
Overview
23
years of professional experience
Work history
Tower Hamlets Friends & NeighboursLondon
Befriender Advocate
08.2010 - Current
Job overview
- Performed thorough risk assessments to deliver appropriate client care.
- Used knowledge of relevant national and local legislation and policy to enable client to communicate and seek resolutions to raised issues.
- Worked with multi-skilled team of advocates delivering direct advocacy support to variety of clients in range of settings.
- Provided professional oral and written advocacy for clients.
- Conduct initial assessments to identify the needs and issues of service user.
- Engage with service users to understand needs better and deliver excellent service.
- Plan and deliver activities to improve their quality of life.
- Apply for benefits according to their eligibility
- Create health and well-being plan for individuals to meet their needs.
- Signpost service users to other relevant organisation to access to the services that they need.
- Mentors and induct the volunteers.
- Maintaining accurate documentation, meeting legal requirements, reviewing, and updating documents and ensuring all documents are safely stored and readily accessible for my manager.
- Prepare spreadsheets, meeting presentations, reports, or databases, among other tasks.
- Maintain confidentiality and raise safeguarding issue.
Perfect Fried ChickenLondon
Crew Member
04.2000 - 08.2010
Job overview
- Flexibly took on various roles to support workflow.
- Shared product knowledge to answer customer questions and make suggestions.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to take payments and process orders.
Education
M C CollegeSylhet/ Bangladesh
BSS from Social Science
University overview
Skills
A conscientious and professional individual with experience in providing befriending and advocacy service to vulnerable adults managing resources, ensuring the services same strategic direction to achieve business mission I am a dedicated and proactive member of staff of Tower Hamlets Friends and Neighbours with the proper utilisation of these varied business experience’s proven ability to improve working environments and a commitment to the organization I am fluent in English, Bengali, and Sylheti dialect I also understand Hindi and Urdu
Languages
English
Fluent
Timeline
Befriender Advocate
Tower Hamlets Friends & Neighbours
08.2010 - Current
Crew Member
Perfect Fried Chicken
04.2000 - 08.2010
M C College
BSS from Social Science
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