MOHAMMED ISHMAIEL ZIA
Slough
Summary
Highly adaptable and reliable professional with a diverse background across high-security, technical, and operational environments. Previously worked as a BMS Shift Engineer and Security Team Lead within a data centre, responsible for monitoring critical systems, managing incidents, and ensuring full compliance with strict safety, security, and operational procedures in a 24/7 environment.
Currently working in airside operations at Heathrow Airport, contributing to efficient aircraft turnaround through the safe and timely handling of baggage, cargo, and Unit Load Devices (ULDs) within a fast-paced, safety-critical environment. Demonstrates strong teamwork, communication, and the ability to perform effectively under pressure while maintaining high operational standards.
Additional experience in field-based meter reading has developed strong attention to detail, accuracy in data collection, and the ability to work independently while meeting targets and deadlines. Known for a strong work ethic, reliability, and adaptability, with a consistent focus on safety, efficiency, and delivering high-quality results across all roles.
Overview
5
5
years of professional experience
Work History
Ramp and baggage Handler
Swissport
London, Greater London Heathrow
04.2026 - Current
- Worked closely with ramp supervisors to ensure safe and efficient aircraft turnaround operations
- Loaded and unloaded aircraft baggage and cargo, including building and breaking down Unit Load Devices (ULDs) in line with operational requirements
- Assisted in ensuring correct aircraft weight distribution and load control procedures were followed
- Operated in a high-security airside environment, strictly adhering to aviation safety and security regulations
- Used ground handling equipment safely and effectively to support aircraft servicing
- Maintained clear communication with team members and supervisors to coordinate tasks during tight turnaround times
- Demonstrated strong teamwork and reliability in a fast-paced, time-critical environment
- Followed all health & safety procedures, minimising risk to personnel, equipment, and aircraft
BMS Shift Engineer
VIRTUS Monitoring Team
Uxbridge
12.2023 - Current
- Monitoring and responding to alarms and events across all facilities using VIRTUS Monitoring Systems.
- Collaborate with the site Facilities Management team to investigate and respond to alarms.
- Liaise with the VIRTUS Service Management Centre to initiate the Incident Management Process.
- Contributing to critical incidents by providing relevant information from monitoring systems.
- Monitor existing incidents using the ITSM platform and flag alarms for reassessment by the Facilities Management Team.
- Reporting and analyzing alarm data to identify trends and suggest process improvements.
- Proficient in Microsoft Office Suite (Word, Excel, Powerpoint, Outlook).
- Ensuring that all operations comply with relevant safety and building regulations.
- Conducting regular maintenance checks and servicing on the system of BMS sites to prevent failures and ensure to optimal performance.
- Recognizing issues with building systems and performing repairs or coordinating with other technicians to resolve problems.
- Creating spreadsheets to log data from various building systems.
- Setting up forms for reporting issues or incidents related to building systems.
Meter Reader
Morrison Data Services
01.2026 - 04.2026
- Conducted accurate readings of gas, electricity, and water meters across assigned routes
- Recorded and reported meter data using handheld devices in line with company procedures
- Ensured high levels of accuracy and attention to detail when collecting customer data
- Delivered professional customer service when interacting with residents and addressing queries
- Managed time effectively to complete daily routes and meet performance targets
- Adhered to health and safety regulations while working independently in the field
Security Advisor Admin & Security Manager (Acting)
Ward Security - Tupe to ICTS UK Security
Uxbridge
06.2021 - 12.2023
- Provide administrative support and customer service.
- Coordinate with engineers and clients to ensure service delivery.
- Managing tasks and setting goals as a Team Leader, resolving issues, and guiding team members.
- Regularly reviewing and updating user access rights.
- Documenting and reporting security incidents.
- Developing incident responses and conducting drill plans.
- Working very closely with IT technician engineers and staff to implement security measures.
- Performing internal audits to ensure compliance with security policies.
- Frequently entrusted to assume full managerial responsibilities during the absence of the Security Manager (e.g., holidays, off shifts).
- Delivered security training and briefings to staff, and contractors.
- Developed and updated Standard Operating Procedures (SOPs) for physical security operations.
- Led a team of security officers in a Tier III/Tier IV data centre environment, ensuring 24/7 site security coverage.
- Coordinated with internal teams, third-party vendors, and emergency services to maintain a safe and secure facility.
- Managed access control systems, CCTV, and alarm monitoring to ensure strict compliance with security protocols.
- Maintained full command of access control, CCTV, and incident reporting systems during coverage periods.
- Respond to and investigate security incidents, breaches, or alarms.
- Lead emergency response efforts including evacuations and first-response.
- Coordinate with facilities and BMS teams to ensure security systems are operational.
- Produce daily, weekly, and incident-specific reports for senior management.
Education
GCSE - <ul><li>A</li><li>- C</li></ul>
Skills
- Strong analytical and administrative skills
- Monitoring systems
- Incident management
- Effective communication
- Professional telephone manner
- Ability to work under pressure
- Adaptability
- Physical fitness
- Safety knowledge
- Proficient in ICT
- Technical tasks
- Building and maintaining effective relationships
- Physical Security Management
- Risk Assessment & Threat Analysis
- Security Policy Enforcement
- Incident Response & Reporting
- Leadership abilities
- Guiding and motivating teams
- Setting goals
- Resolving conflicts
recent skills
- Aircraft turnaround support and ramp operations
- Safe handling of baggage, cargo, and Unit Load Devices (ULDs)
- Strong awareness of aviation safety and security procedures
- Ability to work in fast-paced, time-critical environments
- Accurate data collection and reporting (meter readings)
- Route planning and independent field-based work
- Manual handling and physical endurance in demanding roles
- Effective teamwork and coordination with supervisors and crew
- Time management and ability to meet daily targets and deadlines
- Use of handheld devices and digital reporting systems
- High attention to detail and operational accuracy
- Adaptability across different working environments (field & airside)
Custom Section
- GCSE, 5 GCSE A
- - C
References
Available upon request.
Hobbies and interests
- Maintain a consistent fitness routine through regular gym training, demonstrating discipline, resilience, and a strong commitment to physical health, supporting performance in physically demanding and fast-paced work environments.
Timeline
Ramp and baggage Handler
Swissport
04.2026 - Current
Meter Reader
Morrison Data Services
01.2026 - 04.2026
BMS Shift Engineer
VIRTUS Monitoring Team
12.2023 - Current
Security Advisor Admin & Security Manager (Acting)
Ward Security - Tupe to ICTS UK Security
06.2021 - 12.2023