Mohammed Haque
London,Waltham Forest
Summary
Experienced and detail-oriented Service Charge Officer with a strong background in managing service charge calculations, invoicing, and compliance in property management. Skilled in monitoring budgets, coordinating with contractors, and ensuring accurate and timely service charge administration. Adept at resolving tenant and leaseholder queries and disputes, maintaining transparent communication, and ensuring adherence to legal and regulatory requirements. Proven track record in preparing detailed reports, reconciling accounts, and contributing to audits to ensure financial transparency. Committed to providing high-quality service while optimizing costs and ensuring tenant satisfaction.
Overview
3
3
years of professional experience
Work History
Housing Officer for Westminster City Council
Novax Recruitment Agency
City of Westminster
12.2024 - Current
- Providing efficient housing services to over 500 properties across Westminster City
- Dealt with Successions, Decants and Mutual Exchanges
- ASB Solver
- Advised and assisted tenants with housing matters and queries.
- Minimised conflict when handling complaints and communications in stressful situations.
- Worked with income recovery team to resolve breaches of tenancies in line with established procedure.
- Delivered training sessions on housing regulations to new staff members ensuring consistent service delivery.
- Mediated disputes between tenants, resulting in a peaceful living environment.
- Improved tenant retention through proactive engagement strategies aimed at addressing concerns before they escalated into larger issues.
Service Charge Officer Notting Hill Genesis
Mark Consultants Partners Agency
London, Hammersmith and Fulham
07.2022 - 12.2024
- Calculate and ensure accurate service charges based on provided services and maintenance, ensuring compliance with legal and regulatory standards.
- Prepare and issue timely invoices to tenants or leaseholders, handling queries, disputes, and complaints regarding charges.
- Monitor and manage budgets for property services, maintaining transparency on what service charges cover.
- Maintain accurate payment records and provide regular reports on income and expenditure for management and auditors.
- Coordinate with contractors to deliver services like cleaning, maintenance, and security, ensuring quality and adherence to budget.
- Resolve disputes and complaints related to service quality, and ensure reconciliation of service charge accounts.
- Ensure compliance with property law, lease agreements, and tenant rights, participating in audits and reviewing service contracts for cost-effective solutions.
Trainee Service Charge Officer
Cadwyn Housing Association/G2 Recruitment Agency
Wales, Cardiff
03.2022 - 07.2022
- Assisting in service charge calculations for tenants, leaseholders, or residents based on property services and maintenance.
- Ensuring that the service charges comply with legal and regulatory standards.
- Supporting the preparation and issuance of invoices for service charges, ensuring they are sent on time.
- Responding to queries or disputes about service charges, while learning how to resolve issues effectively.
- Monitoring and managing the budget for property services and maintenance under supervision.
- Acting as a point of contact for tenants and leaseholders, learning how to communicate clearly about service charges and any related concerns.
- Maintaining accurate records of payments and preparing reports on service charge income and expenditures.
- Coordinating with contractors and suppliers to ensure services like cleaning, maintenance, and repairs are provided within budget.
- Learning about property laws, ensuring service charges meet legal standards and protecting tenant rights.
- Helping resolve disputes and investigating complaints related to service quality and costs.
- Assisting in reconciling service charge accounts and addressing discrepancies.
- Participating in audits to ensure transparency and legal compliance.
- Reviewing service contracts to identify possible cost-saving measures for property management.
Education
GCSEs -
Coedcae School (ONLINE)
09/2015 - 07/2020
BTEC Level 3 Computing and IT - Computer Science
Coleg Sir Gar (ONLINE)
09.2021 - 07/2023
Skills
- Numerical and Analytical Skills
- Attention to Detail
- Communication Skills
- Knowledge of Property Law
- Problem-Solving Skills
- Time Management
- Customer Service Skills
- Budget Management
- Record Keeping
- IT Skills
- Negotiation Skills
- Teamwork and Collaboration
Languages
English
Personal Information
Timeline
Housing Officer for Westminster City Council
Novax Recruitment Agency
12.2024 - Current
Service Charge Officer Notting Hill Genesis
Mark Consultants Partners Agency
07.2022 - 12.2024
Trainee Service Charge Officer
Cadwyn Housing Association/G2 Recruitment Agency
03.2022 - 07.2022
BTEC Level 3 Computing and IT - Computer Science
Coleg Sir Gar (ONLINE)
09.2021 - 07/2023
GCSEs -
Coedcae School (ONLINE)
09/2015 - 07/2020
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