Mohammed Hamza Yaseen
Summary
Offering strong organisational and communication skills, with experience in team coordination and customer service. Knowledgeable about administrative tasks, scheduling, and basic financial management. Ready to use and develop problem-solving, multitasking, and leadership skills in [Desired Position] role.
Overview
12
12
years of professional experience
Work history
Office Manager and Call Operator
Central & Status Cars
2015.01 - 2024.08
- Managing the taxi base by ensuring passenger jobs are allocated promptly to ensure high levels of customer service
- Prioritising bookings & invoicing for account customers
- Ensuring adequate drivers are scheduled on Rota to meet the demands of the business
- In charge of weekly rent from drivers, handling receipting and electronic and cash payments
- Using various systems to book and allocate passenger jobs & account customers
- Handling telephone calls in a very fast paced pressurised environment
- Managing customer complaints via telephone and email
Assistant Sports Coach
Cherry Orchard and Frankley Primary School
Birmingham
2014.09 - 2015.07
- Took part in placements at the above schools whilst completing Level 2 Supporting Learning in Physical Education and School Sport
- Ensured classes were set up before in timely manner in accordance to lesson plan
- Delivering interactive lessons both for indoor and outdoor activities
- Stood out as a role model for the children
- Encouraged pupil engagement and participation
- Did regular checks of the environment, ensuring it was clean and well maintained
- Maintained health and safety
Sales and Customer Service Manager
Zone
Wednesbury
2013.01 - 2014.12
- Processing and packing orders made online
- Serving customers with cash and card transactions
- Providing excellent customer service by making recommendations for products
- Working alongside tight deadlines for orders placed - ensuring KPI's are met for delivery times
- Dealing with customer complaints in a professional manner
- Ordering and replenishing stock as and when needed
Education
Level 2 Supporting Learning - Physical Education and School Sport
Eagles Consultancy
Sutton ColdfieldLevel 2 Award - Employment Awareness in Active Leisure and Learning
St John Wall Catholic School
Skills
- Ability to work in a fast-paced environment
- Organization and time keeping
- Able to meet deadlines, targets and multitask
- Excellent communication skills - written and verbal
- Computer Literate
- Manage small teams
- Strong interpersonal skills
References
Available upon request
Interests
- Competitive gaming sessions with people all over the world
- Establishing as a regular online gadget seller
- Maintaining a healthy lifestyle through regular workouts and sports
- Volunteering during Ramadan by donating food parcels
- Reading books to improve knowledge
- Traveling and exploring nature locally in England
Timeline
Office Manager and Call Operator
Central & Status Cars
2015.01 - 2024.08
Assistant Sports Coach
Cherry Orchard and Frankley Primary School
2014.09 - 2015.07
Sales and Customer Service Manager
Zone
2013.01 - 2014.12
Level 2 Supporting Learning - Physical Education and School Sport
Eagles Consultancy
Level 2 Award - Employment Awareness in Active Leisure and Learning
St John Wall Catholic School