Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
References
Timeline
Generic

Mohammed Hameed Ansari

Bournemouth

Summary

Results-driven professional with 10+ years' experience in service desk management, procurement, and administration. Expertise in IT support, vendor management, and logistics coordination with strong technical skills in SAP, Ariba, WMS, Nexus and ServiceNow. Proven ability to optimize processes, reduce costs, and deliver exceptional customer service.

Overview

11
11
years of professional experience

Work History

Administrator

Pallex
11.2024 - 03.2025
  • Managing the daily SDM report of all AM/Timed and premium consignments with a possible extension to Economy freight
  • Checking the held over report and carrying out corrective action
  • Monitoring new/ghost scans
  • Processing the previous day ‘failure’ report
  • First point of contact for all incoming queries via phone call and Email
  • Recording and inputting information into the service failure log
  • Daily, weekly, monthly, quarterly, and annual reports for Customers
  • Damage Report
  • Processing all customer returns
  • Monitoring and actioning all RCR’s
  • Customer Manifesting
  • Booking In consignments for all customers

Administrator

Applus Aerospace UK
09.2023 - 10.2024
  • Utilized SAP for the efficient creation and processing of invoices, ensuring accuracy and compliance with company procedures.
  • Demonstrated proficiency in Ariba for creating purchase orders, sourcing suppliers, obtaining quotes, and negotiating pricing to meet budgetary requirements.
  • Managed all purchasing activities through Ariba, including vendor management, purchase requisitions, and order tracking.
  • Set up new suppliers and customers in the ERP system, maintaining accurate records and ensuring smooth onboarding processes.
  • Acted as a primary point of contact for customers and suppliers within SAP, addressing inquiries and providing timely support.
  • Successfully resolved invoice disputes by liaising with internal teams and vendors, ensuring timely payments and maintaining good relationships.
  • Handled various administrative tasks, such as filing, data entry, and correspondence, to ensure efficient office operations.
  • Assisted managers in implementing pricing strategies and tracking profitability, leveraging insights from SAP reports.
  • Booked jobs into the system upon arrival, tracking progress and ensuring accurate documentation.
  • Coordinated courier bookings, safely packed items, and arranged timely dispatch to meet delivery deadlines.
  • Received and inspected incoming items, ensuring compliance with quality standards and properly recording them in the system.
  • Resolved quote-related issues by working with stakeholders and applying necessary adjustments within SAP and Ariba frameworks.

Customer Team Leader

Co-Op
06.2023 - 08.2023
  • Led daily operations while ensuring compliance with operational standards, enhancing both customer experience and team performance.
  • Managed stock and inventory routines, ensuring accurate book stock levels for an optimal customer experience
  • Supported employee relations processes, fostering an inclusive and collaborative environment.

Cashier

Taco Bell
03.2023 - 06.2023
  • Handled customer transactions and supported store operations

Sr. Procurement Specialist

Corteva Agri Science
05.2019 - 02.2023
  • Over 3 years of expertise in procurement, efficiently managing end-to-end processes from requisition to purchase order, with a DOA limit of over $500,000.
  • Supported Category Managers using S4, Ariba, and Espree Systems, providing exceptional customer service.
  • Created Statements of Work (SOW), Global Sourcing Contracts (GSC), and amendments, streamlining contract creation in the Ariba system.
  • Navigated SRM and SAP applications to ensure seamless procurement operations, expediting material delivery to meet supplier commitments.
  • Collaborated with internal and external stakeholders to eliminate delays, efficiently reviewing quotes and facilitating accurate PO creation.
  • Managed invoice disputes to ensure timely payments, handled spot purchases for specific commodities, and negotiated favorable payment terms with new suppliers.
  • Reviewed technical and commercial quotations for compliance, proficient in MS Word, Excel, and PowerPoint with advanced skills in pivot tables and VLOOKUP.
  • Maintained 100% productivity and quality scores, demonstrating comprehensive knowledge of procurement best practices.

Sr. Administrator

Wipro Technologies
11.2013 - 05.2019
  • Delivered 2nd line technical support for hardware, software, and network issues to approximately 19,000 staff, ensuring adherence to SLAs and maintaining high levels of customer satisfaction.
  • Managed and resolved service desk tickets using ServiceNow, efficiently handling escalated issues via phone and email.
  • Supervised a team of 10 service desk members, providing training and guidance to ensure effective support delivery.
  • Conducted user account management through Active Directory, including password resets and access control.
  • Optimized service desk operations by implementing process improvements that enhanced service quality and reduced response times.
  • Documented technical issues and solutions for knowledge base updates, contributing to continuous service improvement.
  • Collaborated with IT teams to deploy and configure new systems, ensuring a smooth transition and minimal disruption.

Education

B.Com -

Jagruti Degree College ( Osmania University )
01.2013

Skills

  • IT Service Desk Management
  • SAP and Ariba expertise
  • ServiceNow and Software Asset Management
  • Procurement and Vendor Management
  • Customer Service and Team Leadership
  • Invoice and Purchase Order Management
  • IT Support (Active Directory, Hardware, Software)
  • Reporting and Data Analysis
  • Strong communication and problem-solving
  • Proficient in MS Word

Accomplishments

  • Awarded Best Employee of the Year at Corteva Agri Science for exceptional performance in procurement and customer service.

Additional Information

I have the right to work in the UK without needing sponsorship.

References

Available upon request.

Timeline

Administrator

Pallex
11.2024 - 03.2025

Administrator

Applus Aerospace UK
09.2023 - 10.2024

Customer Team Leader

Co-Op
06.2023 - 08.2023

Cashier

Taco Bell
03.2023 - 06.2023

Sr. Procurement Specialist

Corteva Agri Science
05.2019 - 02.2023

Sr. Administrator

Wipro Technologies
11.2013 - 05.2019

B.Com -

Jagruti Degree College ( Osmania University )

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Mohammed Hameed Ansari