Mohammed Goess
LONDON
Summary
Results-focused Enterprise Account Manager with 10+ years of experience in B2B enterprise sales. Offers demonstrated record of achievement in sales and customer relations. Bilingual (Arabic and English) and effective at prioritising tasks in effort to build strong sales pipeline with consistent high retention rates of 90%+. Experienced in Global Strategic B2B Account Management and exceeding targeted revenue goals. With a background in Mechanical Engineering/Business Management and passion towards innovations, AI, technology, renewable/sustainable development and a strong interest in product adoption. Entrepreneurial-minded with can-do attitude, strong work ethic, and ability to build good and effective working relationships that result in preferred partnership status.
Ready to take on new challenges.
Overview
11
11
years of professional experience
Work history
Enterprise Account Manager - EMEA
BetterUp
London
2022.08 - 2023.05
- Managed portfolio of large enterprise accounts across EMEA, supporting Heads of Talent, CHRO's, Heads of L&D, Chief Talent Officers and the C-suite
- Successfully initiated early renewals for 65% of account portfolio by end of Q1, resulting in both high retention and growth
- ·Developed detailed growth strategy to increase revenue for each account aligning it to different product offerings and business units to expand outside of HR and L&D teams
- Designed new customer journeys to reduce customer effort/churn, capture Voice of The Customer and present clear outcomes based ROI, demonstrated by improving customer satisfaction and retention rates.
- Managed deployment of large complex coaching projects, ensuring smooth execution and operations for successful implementation.
- Collaborated closely with HR and Learning & Development teams, aligning coaching objectives with business goals and incorporating coaching as a strategic tool for business transformation
- Worked with CSM's, deployment managers and insights team to ensure internal collaborations aligned to key customer priorities.
Account Executive
Gartner
London
2018.11 - 2022.08
- Manage portfolio of Large Enterprise accounts across EMEA,B2B and B2C clients, working with Heads of Service, COO's, CX Leads and CIO's
- Achieved Winners Circle 2019/2020 for Gartner high performers
- Achieved high retention rates (2019-80%, 2020-90% and 2021-100%)
- Achieved highest percentage of Multi-Year contracts (2021-92%, 2022-100%)
- Closed largest Multi-Year partnership globally in 2022
- Quarterly reviews with each client to establish if success measures are being met and outline future support plan
- Devise targeted strategies for upselling existing client's and achieved migration of 88% of members to new and enhanced service
- Coordination with internal stakeholders to support on large enterprise delivery of key projects including (BPO contracting, Digital transformation, new CRM system review, developing low effort strategies and talent management strategies
- Deep understand and knowledge of CX best practices, multichannel strategies and creating Low Effort Customer Experiences
Senior Account Manager
Global Data
London
2018.02 - 2018.10
- Managed diverse portfolio of accounts that spanned across various sectors of the healthcare industry, including Biotech firms, Large Pharma companies, and Consultancies.
- Identified and capitalized on new business opportunities by conducting white space analyses on existing portfolios and facilitating expansion into new sectors, markets, or high-level stakeholders.
- Achieved great Multi-Year results with 96% of agreements and a consistent customer retention rate of 100%.
- Presented solutions and services through both in-person meetings and online presentations to audiences across (EMEA).
- Conducted training for users and effectively managed key stakeholders within account portfolio.
- Led customized projects for clients focusing on niche therapies or indications across all stages of development.
- Developed and implemented 3 to 5 year strategic plans for long-term clients as part of initiative to increase long-term partnerships through multiyear subscription offers based on clients mission critical
Consultant - Online Solutions
Control Risks
London
2015.12 - 2018.02
- Steered key account portfolio across EMEA, supporting Security Heads, CROs, COOs, and Crisis Management Teams.
- Supported in development and launch of integrated online solution, migrating clients from 9 separate products offerings.
- Crafted strategies to upsell existing clients to new platform, resulting in 85% migration rate by end of year one.
- Successfully project managed client-specific consulting deliveries across various service lines and stakeholders, ensuring timely delivery.
- Collaborated on strategic initiatives to boost online services alongside marketing and research teams, including launch of the 2017 Quarterly Political Violence and Crime Incident Report, which continues until this day
Senior Account Director - Insurance Intelligence
Timetric
City Of London, LND
2013.10 - 2015.12
- Successfully managed portfolio of key accounts, ensuring high client retention and achieving 100% retention rate and 170% of target for FY (2013-2014).
- Developed first end to end customer care process, including QBR's, NPS Strategies to improve CX.
- Strategically identified and capitalized on cross-selling opportunities, securing first 120K+ global deal
- Demonstrated leadership skills by managing team for 6 months during transition period, while actively pursuing additional learning opportunities to advance knowledge as senior team member.
- Consistently exceeded all sales and customer service targets, surpassing established KPIs.
Business Development Manager - EMEA & America's
Timetric
London
2012.08 - 2013.09
- Proactively identified new business opportunities within Financial Services/Insurance sectors by engaging with key stakeholders in relevant business units.
- Successfully achieved and exceeded new business targets, securing total of 10 new clients the highest number attained for that year.
- Recognized as BD of month for six consecutive months, showcasing consistent excellence in generating new business.
- Utilized strong negotiation skills to close long-term agreements
- Effectively managed and nurtured all new business wins while concurrently building a robust pipeline for future growth.
- Maintained a high close rate by skillfully navigating and managing customer engagements
Education
Bachelor of Science - Mechanical Engineering with Business Management
Queen Mary University of London
London 07.2012
Foundation Degree in Science - Science and Engineering Foundation Course Certificate
Queen Mary University of London
2012
GCSEs -
Oloum International Boys School
Saudi Arabia 2005
Skills
- Account planning
- New Business Development
- Team management
- Stakeholder management
- Project management
- Microsoft PowerPoint, Teams, Word, Excel
- Sales forecasting
- Strategic outreach
- Excellent negotiating tactics
- CX and Value Enhancement
Affiliations
Miller Heiman (Strategic Selling) certified
Languages
English
Native
Arabic
Fluent
Timeline
Enterprise Account Manager - EMEA
BetterUp
2022.08 - 2023.05
Account Executive
Gartner
2018.11 - 2022.08
Senior Account Manager
Global Data
2018.02 - 2018.10
Consultant - Online Solutions
Control Risks
2015.12 - 2018.02
Senior Account Director - Insurance Intelligence
Timetric
2013.10 - 2015.12
Business Development Manager - EMEA & America's
Timetric
2012.08 - 2013.09
Bachelor of Science - Mechanical Engineering with Business Management
Queen Mary University of London
Foundation Degree in Science - Science and Engineering Foundation Course Certificate
Queen Mary University of London
GCSEs -
Oloum International Boys School