Mohammed Gaye Diop
London
Summary
Motivated and reliable professional with experience across customer service, administration, and mechanical/technical roles. Skilled in diagnostics, electrical systems, and mechanical repairs, with a strong work ethic, adaptability, and problem-solving abilities. Known for learning new skills quickly and delivering high-quality results, while maintaining a positive attitude and commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE ASSISTANT CSA2
TRANSPORT FOR LONDON
02.2024 - Current
- Working as a CSA2 has strengthened my attention to detail, problem-solving abilities, and commitment to providing exceptional service.
- Assisted customers with travel inquiries and ticketing, handled complaints and service disruptions.
- Communicated with various TfL departments.
- Key achievements included improving customer satisfaction, effectively managing critical situations, and implementing safety initiatives.
RECEPTIONIST
FITNESS4LESS
03.2023 - 01.2024
- Managed phone calls, appointments, and administrative tasks as a Receptionist at Fitness4Less.
- Ensured the efficient operation of office tasks, contributing to a smooth work environment.
- Provided excellent customer service, creating a welcoming atmosphere for visitors.
- Demonstrated a strong commitment to maintaining a professional and organized reception area.
AGENCY
RMS AGENCY
02.2023 - 01.2024
- Offering shift work in retail stores, grocery stores and warehouses.
- Preparing and completing warehouse orders for delivery or pickup according to schedule.
- Implementing layouts correctly, carrying out date checks, maintain pricing and ticketing standards.
APPRENTICE VEHICLE TECHNICIAN
JAGUAR LAND ROVER
02.2022 - 02.2023
- Carried out routine servicing, repairs, and diagnostics on a wide range of vehicles to manufacturer standards.
- Gained hands-on experience in vehicle electronics, wiring systems, and fault-finding using technical manuals and diagnostic tools.
- Assisted senior technicians with mechanical fitting and component replacement, ensuring all work was safe and fit for purpose.
- Supported customer liaison by helping to identify faults and explain technical issues clearly.
- Developed a strong understanding of health and safety procedures, safe use of tools, and working within compliance frameworks.
RETAIL ASSISTANT
PRIMARK
08.2019 - 05.2021
- Replace any old stock with new stock, ensuring visual standards of the store is met to companies standards.
- Using my technical skills and previous experience to operate till system.
- Providing high level customer service and dealing with customer queries using patience and kindness.
WAITER
PLANET HOLLYWOOD
09.2018 - 08.2019
- Greet and escort customers to their tables.
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
- Provide excellent customer service to guests.
Education
LEVEL 2 LIGHT VEHICLE MAINTENANCE - undefined
NEW CITY COLLEGE
HACKNEYLEVEL 2 ENGINEERING - Engineering
THE COLLEGE OF HARINGEY, ENFIELD AND NORTH EAST LONDON
07.2020
GCSES - English literature, English language, Core science, Maths, Business Studies, Religious Studies, French
THE CITY ACADEMY
HACKNEY07.2018
Skills
- Microsoft Office
- Customer Service
- Social Media
- Retail Sales
- Computer Skills
- Problem Solving & Troubleshooting
- Attention to Detail
- Teamwork & Collaboration
- Time Management
- Adaptability & Flexibility
- Fault-Finding & Diagnostics (vehicles/electrical systems)
- Mechanical Fitting & Component Replacement
- Electrical Wiring & Systems Understanding
- Preventative Maintenance & Repairs
- Health & Safety Compliance in Engineering
- Use of Diagnostic Tools and Equipment
Certification
Etcal Level 1 Award in Preparing To Work In Express Logistics
Activities
- I played Rugby 4 years ago at school and during that time I was the captain and lead my team to win the Middlesex Rugby Tournament: Gold Award
- I currently do boxing and I have been doing boxing for the past 6 years now. I have developed in that sport a lot, and have also had a few amateur boxing fights. I love boxing because it has taught me discipline and to never give up.
Timeline
CUSTOMER SERVICE ASSISTANT CSA2
TRANSPORT FOR LONDON
02.2024 - Current
RECEPTIONIST
FITNESS4LESS
03.2023 - 01.2024
AGENCY
RMS AGENCY
02.2023 - 01.2024
APPRENTICE VEHICLE TECHNICIAN
JAGUAR LAND ROVER
02.2022 - 02.2023
RETAIL ASSISTANT
PRIMARK
08.2019 - 05.2021
WAITER
PLANET HOLLYWOOD
09.2018 - 08.2019
LEVEL 2 LIGHT VEHICLE MAINTENANCE - undefined
NEW CITY COLLEGE
LEVEL 2 ENGINEERING - Engineering
THE COLLEGE OF HARINGEY, ENFIELD AND NORTH EAST LONDON
GCSES - English literature, English language, Core science, Maths, Business Studies, Religious Studies, French
THE CITY ACADEMY