Mohammed Ezzat
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Business Process & Data Analyst
Orange Business Services
8 2023 - Current
- Perform business data analysis to support managers make strategic decisions, achieve major goals, and solve complex problems
- Responsible for all required event & process reporting and analysis
- Collect, analyze, and report the most useful information relevant to managers' needs
- Automate requested operational & process reports
- Aligning fixing action plans with all stakeholders (Process owners – team managers & team members)
- Analyze operational & process faults and arrange permanent fix plans.
Event Manager
Orange Business Services
11.2022 - Current
- Conducted thorough analysis and troubleshooting of various devices to identify configuration issues affecting event operations
- Implemented regular audits and quality checks trackers to identify and address recurring device flapping issues, leading to enhanced reliability
- Collaboration with process owners and problem managers to identify challenges and contributing to the overall business success
- Managing analysis and quality workstreams for level 1 in order to enhance process and identify weak points.
Monitoring Support Engineer
Orange Business Services
11.2021 - 07.2023
- Act as Level 1 escalation point for all onsite operational incidents, responds and performs 1st level problem determination within SLA
- Document all troubleshooting and case management actions via the electronic case management system
- Utilized monitoring tools and technologies to proactively identify and resolve issues, minimizing downtime and improving system reliability.
Education
Bachelor of Science -
Cairo University - Computer Science
05.2015 - 05.2019
Skills
Adaptability
Presentation skills
Python
Analysis and Design
Advanced Microsoft Office and Excel
Time management
MySQL
Certification
AWS Security Fundamentals
Timeline
Event Manager
Orange Business Services
11.2022 - Current
Monitoring Support Engineer
Orange Business Services
11.2021 - 07.2023
Bachelor of Science -
Cairo University - Computer Science
05.2015 - 05.2019
Business Process & Data Analyst
Orange Business Services
8 2023 - Current
AWS Security Fundamentals
Udacity Nanodegree - Programming for Data Science
AWS Cloud Practitioner Essentials
IBM Data Analyst
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