Mazin Alhur
Alexandria,Egypt
Summary
Highly motivated Information Technology graduate from the Sudanese Academy of Banking and Financial Studies, specializing in Front-End Web Development and Python. Unique professional background combining technical expertise with hands-on experience as an E-commerce Business Owner and Customer Service Associate. Proven track record in managing high-volume financial transactions, optimizing retail logistics, and implementing digital marketing strategies. Adept at bridging the gap between complex IT systems and user-centric business solutions, with a strong focus on information security, systems analysis, and delivering exceptional client experiences in fast-paced environments.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service Associate
Helmia Shopping centre
Alexandria, Egypt
08.2024 - 01.2026
- Facilitated smooth transactions with keen attention to detail.
- Streamlined communication channels for improved customer experience.
- Completed opening and closing procedures each day.
Independent E-commerce Business Owner
-
Khartoum, Sudan
07.2023 - 07.2024
- Utilised social media platforms for effective brand promotion and customer engagement.
- Negotiated contracts with suppliers, resulted in cost savings.
- Built strong client relationships, led to repeat business and referrals.
Education
Bachelor of Science - Information Technology (IT)
Sudanese Academy of Financial and Banking Studies
Khartoum, Sudan 11.2019 - 01.2023
Secondary School Diploma - Sudan Secondary School Certificate (SSC)
Abuhawa Private School
Khartoum, Sudan 08.2016 - 06.2019
Skills
- Systems analysis and optimization
- Data management and integrity
- Digital marketing and e-commerce strategy
- Technical troubleshooting
- Financial literacy and reporting
- Information security awareness
- Project management
- Adaptive communication
- Analytical problem solving
- Quantitative research
References
References available upon request.
Timeline
Customer Service Associate
Helmia Shopping centre
08.2024 - 01.2026
Independent E-commerce Business Owner
-
07.2023 - 07.2024
Bachelor of Science - Information Technology (IT)
Sudanese Academy of Financial and Banking Studies
11.2019 - 01.2023
Secondary School Diploma - Sudan Secondary School Certificate (SSC)
Abuhawa Private School
08.2016 - 06.2019