Mohammed Baqi
Northampton,Northamptonshire
Summary
I am a motivated, confident, and reliable professional with strong communication, multitasking, and interpersonal skills. I thrive in fast-paced, target-driven environments and remain calm and effective under pressure.
I am an easy-going and approachable individual who works well both independently and as part of a team. I have experience in customer service and team leadership roles, and I am adaptable, quick to learn new systems, and committed to maintaining high standards in my work.
Outside of work, I enjoy going to the gym and maintaining an active lifestyle, which helps me stay focused and disciplined. I also enjoy socialising and working in positive, team-oriented environments.
I am now seeking a challenging opportunity where I can further develop my skills, contribute to business success, and progress within a professional environment.
Overview
10
10
years of professional experience
Work history
Accounts and Administration manager
Link Business
Northampton
2025.03 - Current
- Gathered and analysed client financial information to assess business needs and support funding applications.
- Prepared detailed client fact-finds and maintained accurate case documentation.
- Built strong relationships with clients, lenders, and colleagues, ensuring effective communication throughout the application process.
- Managed case progression, obtaining required documentation and providing regular updates to all stakeholders.
- Consistently exceeded sales targets through a consultative approach and tailored solutions.
- Attended lender meetings to strengthen industry knowledge and develop professional relationships.
Collections specialist
Equita
Northampton
2021.03 - 2025.01
- Recovered outstanding debts, including council tax arrears and road traffic fines, while negotiating sustainable repayment arrangements.
- Managed customer communications across multiple channels, resolving enquiries and account issues professionally and efficiently.
- Maintained accurate CRM records and ensured compliance with regulatory requirements and company policies.
- Investigated payment discrepancies and collaborated with field agents and internal teams to resolve complex cases.
- Supported the onboarding and training of new team members and contributed to software testing and process improvement initiatives.
- Assisted with payment processing, administrative tasks, and documentation, ensuring accuracy and operational efficiency.
Customer assistant
Exela Technologies
Northampton, Northamptonshire
2018.03 - 2021.03
- Delivered high-quality customer service across telephone, email, live chat, and social media channels.
- Acted as the first point of contact for customer enquiries, resolving issues and complaints efficiently while maintaining a positive customer experience.
- Maintained consistent brand communication and identified sales opportunities through customer interactions.
- Collaborated with internal teams and external partners to improve service delivery and operational processes.
- Analysed customer feedback, trends, and satisfaction data to support continuous improvement and business development.
Shift Manager (Weekends)
Royal Bengal
Kettering, Northamptonshire
2016.10 - 2025.07
- Managed daily restaurant operations, ensuring excellent customer service and efficient service delivery.
- Supervised, trained, and supported front-of-house and kitchen staff, maintaining high performance and operational standards.
- Resolved customer enquiries and complaints professionally, ensuring a positive dining experience.
- Oversaw cash handling, stock control, and order management, supporting cost efficiency and smooth operations.
- Ensured compliance with food hygiene, health and safety, and licensing regulations.
- Coordinated bookings, takeaway orders, and delivery services to maximise operational effectiveness.
Education
GCSEs -
Weston Favell Academy
Northampton 2014.07 - 2014.07
A-Levels - IT
Weston Favell Academy
2015.07 - 2015.07
A-Levels - History
Weston Favell Academy
2015.07 - 2015.07
A-Levels - Business
Weston Favell Academy
2015.07 - 2015.07
Btec - Business
Northampton College
Northampton 2016.07 - 2016.07
Skills
Customer Service & CRM
Complaint Resolution & Conflict Management
Debt Collection & Account Recovery
Verbal & Written Communication
Team Leadership & Staff Training
Negotiation & Payment Plan Arrangements
CRM Systems & Data Management
Target Achievement & Performance Management
Problem Solving & Decision Making
Administrative & Documentation Skills
Cash Handling & Payment Processing
Process Improvement & Operational Support
Time Management & Multitasking
Attention to Detail & Accuracy
Adaptability & Working Under Pressure
Microsoft Office (Word, Excel & Outlook)
Debt Recovery Techniques
Timeline
Accounts and Administration manager
Link Business
2025.03 - Current
Collections specialist
Equita
2021.03 - 2025.01
Customer assistant
Exela Technologies
2018.03 - 2021.03
Shift Manager (Weekends)
Royal Bengal
2016.10 - 2025.07
Btec - Business
Northampton College
2016.07 - 2016.07
A-Levels - IT
Weston Favell Academy
2015.07 - 2015.07
A-Levels - History
Weston Favell Academy
2015.07 - 2015.07
A-Levels - Business
Weston Favell Academy
2015.07 - 2015.07
GCSEs -
Weston Favell Academy
2014.07 - 2014.07