Summary
Overview
Work History
Education
Timeline
Generic

Mohammed Bakkoush

London

Summary

A lively and self-motivated student who has always been interested in getting his foot in the door at Apple. The goal is to prove my worth to stay longer at Apple and aim to providing customers the best Apple experience. Skills that have been acquired from being an FWE member at apple are problem-solving, multitasking, decision-making under stress, and excellent team working skills. Hope to apply these skills and gain new skills by staying longer at Apple.

Overview

3
3
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Apple Specialist

Apple
08.2024 - Current
  • Followed all Apple policies and procedures to deliver quality work.
  • Educated customers on device usage, ensuring seamless integration into their daily live
  • Enhanced customer satisfaction by providing personalized and knowledgeable assistance in selecting Apple products
  • Exceeded expectations by excelling with Apple care+ percentage of 25% as well as 20% revenue from business customers and business intros
  • Maintaining 90+ NPS due to consistently sticking to Apple's steps of service
  • Able to also support other team members such as backstage by taking a decent amount of runner time by hitting our time goals as well as assisting GB with customers who needed to their devices to be restored
  • Confident in multitasking while being at Express by serving and acknowledging multiple customers at once
  • Guided customers through software updates and troubleshooting processes patiently, ensuring they were confident about using their Apple devices.

Sales Assistant

H&M
10.2022 - 04.2024
  • Increased sales by building strong customer relationships and providing excellent service.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

Sales Assistant

Smyths Toys Superstores
09.2021 - 09.2022
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Ensured that the entire outdoor section of the store is set to standard

Education

Bachelor of Science - Computer Science

Goldsmiths, University of London
London, ENG
09.2022 - Current

Timeline

Apple Specialist

Apple
08.2024 - Current

Sales Assistant

H&M
10.2022 - 04.2024

Bachelor of Science - Computer Science

Goldsmiths, University of London
09.2022 - Current

Sales Assistant

Smyths Toys Superstores
09.2021 - 09.2022

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Mohammed Bakkoush