MOHAMMED ASHRAF
Hertford,Hertfordshire
Summary
Accomplished professional with extensive expertise in HVAC design, AutoCAD proficiency, and 3D modelling skills. Demonstrates a strong understanding of ductwork design and manufacturing processes, complemented by a solid foundation in equipment maintenance and incident management. Proficient in information security and cybersecurity practices, with a keen ability to comprehend technical documentation. Adept at user training and effective communication, fostering team collaboration and critical thinking. Experienced in hardware maintenance, customer service, desktop support, and ticket management. Committed to leveraging skills for innovative solutions in engineering and technology sectors.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
CAD technician - Temporary Full Time
Duct and Vent LTD
Hertford, Hertfordshire
11.2025 - Current
- Produced detailed ductwork and HVAC fabrication drawings with high proficiency.
- Utilized AutoCAD CamDuct to develop and optimize sheet metal patterns for fabrication.
- Generated accurate NC codes for plasma cutting machines, ensuring precise material usage.
- Created and updated 2D/3D models of duct systems and bespoke components.
- Verified drawing accuracy against specifications and engineering instructions.
- Maintained drawing standards in compliance with industry guidelines like DW144.
- Collaborated with fabrication teams to ensure manufacturability of patterns and NC files.
- Prepared and issued comprehensive fabrication packs, including cutting lists and layout sheets.
- Check compliance with fire rating, insulation, and airflow requirements in duct designs where applicable.
IT support technician - Part Time
Duct and Vent LTD
Hertford, Hertfordshire
05.2025 - 10.2025
- Ensured Connectivity between CNC machines and Server
- Performed regular check up on CNC machines and Plasma cutter machine.
- Troubleshooted IT devices quickly to maintain optimal production.
- Trained non-technical staff members, simplified their interaction with CNC and tech tools and devices.
- Managed office IT inventory for efficient resource allocation.
- Assisted in software installations to ensure optimal operating systems.
- Diagnosed network issues for seamless connectivity.
- Monitored site security to ensure equipment and workstations met agreed requirements.
- Tested function of peripheral equipment and completed quality repairs.
IT Associate
Ernst & Young Advisory Services Bangladesh Limited
Dhaka , Bangladesh
01.2022 - 07.2024
- Maintained up-to-date documentation on all IT projects to facilitate knowledge transfer.
- Championed end-user satisfaction by addressing help desk inquiries promptly.
- Played a key role in technology deployments, ensuring smooth transitions from legacy systems.
- Provided comprehensive technical support and training to enhance productivity levels.
- Utilised ticketing systems to manage and process support requests efficiently.
- Resolved diverse technical issues across multiple systems for users in various time zones.
- Translated complex technical issues into accessible language for non-technical users.
- Configured hardware, installed operating systems, and set up workstations for new employees.
Intern
Ernst & Young Advisory Services Bangladesh Limited
09.2022 - 11.2022
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported senior colleagues in implementing new technologies and refining existing systems.
- Supported IT department in handling technology rollout and maintenance.
Education
Bachelor of Science - Computer science and engineering
AMERICAN INTERNATIONAL UNIVERSITY - BANGLADESH
03.2017 - 11.2022
Master of Science - Cybersecurity
University of Hertfordshire
Hatfield 09.2024 - 10.2025
Skills
- HVAC design expertise
- AutoCAD proficiency
- 3D modeling skills
- Ductwork design
- Manufacturing processes knowledge
- Equipment maintenance
- Incident management
- Information security
- Technical documentation comprehension
- Cybersecurity practices
- User training
- Effective communication
- Critical thinking
- Hardware maintenance
- Customer service and support
- Desktop support
- Ticket management
- Team collaboration
LANGUAGES
English (Fluent)
Bangla (Fluent)
Hindi (Basics)
Timeline
CAD technician - Temporary Full Time
Duct and Vent LTD
11.2025 - Current
IT support technician - Part Time
Duct and Vent LTD
05.2025 - 10.2025
Master of Science - Cybersecurity
University of Hertfordshire
09.2024 - 10.2025
Intern
Ernst & Young Advisory Services Bangladesh Limited
09.2022 - 11.2022
IT Associate
Ernst & Young Advisory Services Bangladesh Limited
01.2022 - 07.2024
Bachelor of Science - Computer science and engineering
AMERICAN INTERNATIONAL UNIVERSITY - BANGLADESH
03.2017 - 11.2022