Mohammed Asad Hussain Asad Hussain Shaikh
London
Summary
Experienced with overseeing front-of-house operations, ensuring excellent guest service. Utilizes strong leadership and team-building skills to maintain high standards and adapt to changing needs. Knowledge of efficient workflow management and effective problem-solving in fast-paced environment.
Overview
4
4
years of professional experience
4
4
Certificates
Work History
Front of House Supervisor
Ministry of Sound Club
09.2023 - Current
- Coordinating front of house operations ensuring a seamless and positive customer experience.
- Managing a team of six colleagues, promoting a collaborative environment to achieve smooth event execution.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained accurate entry counts and payments, reporting directly to management
- Using excellent customer service skills to enhance customers experience of the venue and event
- Collaborated with event organizers to streamline ticketing and entry procedures
- Liaising with promoters and senior management to handle last-minute changes, ensuring effective communication and proper team briefings
- Conducting staff training sessions for new colleagues, focusing on the day-to-day running of events, customer service standards and use of ticketing systems
- Updating ticketing systems with relevant data to maintain accurate records and improve operational efficiency
- Streamlined queuing systems, reducing check-in times and minimising customer wait times during events
- Managed and oversaw cloakroom and merchandise sales, ensuring smooth guest experience
- Ensured seamless guest experiences by coordinating with Back of House staff to facilitate smooth communication between departments.
Team Member
Tortilla
10.2022 - 01.2024
- Provided exceptional service to 200+ customers daily, customizing orders to preferences
- Completed comprehensive training in customer service, food preparation, and safety standards
- Worked in the kitchen, ensuring efficient order fulfilment and adherence to cleanliness protocols
- Managed deliveries and maintained stock levels
- Stepped into leadership roles, ensuring smooth operations and high service standards
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Restaurant Floor Manager
Qasbah Sky Lounge
11.2021 - 08.2022
- Led training and development for kitchen and restaurant teams
- Supervised inventory management and streamlined ordering processes to reduce waste and ensure optimal stock levels, meeting budgetary targets
- Ensured adherence to food specifications and brand standards
- Provided guidance and support to maintain high service standards
- Negotiated with suppliers to optimize operations and maintain relationships
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
Assistant Operations Manager
Raj Darbar Hotels and Banquets
10.2020 - 11.2021
- Supported daily operations of a 34-room hotel, enhancing guest experiences
- Oversaw guest services, staff management, and logistical coordination
- Coordinated marketing initiatives, resulting in a 30% increase in bookings
- Acted as a point of contact for guest inquiries, resolving issues promptly
- Maintained compliance with regulatory standards and safety protocols
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
Admin Assistant
Fazal Enterprises (Overseas HR Consultants)
08.2018 - 10.2020
- Managed emails and phone calls, supporting administrative functions
- Secured cost-effective airfare options, reducing travel expenses by 40%
- Coordinated with the accounts department for smooth financial processes
- Created and modified documents using MS Word, ensuring accuracy
- Coordinated and executed events within tight timelines
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Master of Science - Business and Management
Queen Mary University
London 04.2001 -
BBA - Marketing
Lala Lajpatrai Institute of Management
Mumbai 04.2001 -
Skills
Effective Communication
Food safety compliance
Service Quality
Guest relations
Workplace safety
Digital Marketing Strategy
Effective Strategic Development
Food Preparation Expertise
Staff supervision
Microsoft Excel
Upselling strategies
Certification
Fire Safety Interactive
Timeline
Fire Safety Interactive
03-2025
Health And Safety Induction Interactive
03-2025
Food Hygiene
03-2025
COSHH - Control Of Substances Hazardous To Health
03-2025
Front of House Supervisor
Ministry of Sound Club
09.2023 - Current
Team Member
Tortilla
10.2022 - 01.2024
Restaurant Floor Manager
Qasbah Sky Lounge
11.2021 - 08.2022
Assistant Operations Manager
Raj Darbar Hotels and Banquets
10.2020 - 11.2021
Admin Assistant
Fazal Enterprises (Overseas HR Consultants)
08.2018 - 10.2020
Master of Science - Business and Management
Queen Mary University
04.2001 -
BBA - Marketing
Lala Lajpatrai Institute of Management
04.2001 -