Mohammed Asad Hussain Asad Hussain Shaikh
London
Summary
Experienced with overseeing front-of-house operations, ensuring excellent guest service. Utilizes strong leadership and team-building skills to maintain high standards and adapt to changing needs. Knowledge of efficient workflow management and effective problem-solving in fast-paced environment.
Overview
4
4
years of professional experience
4
4
Certificates
Work History
Front of House Supervisor
Ministry of Sound Club
09.2023 - Current
- Coordinating front of house operations ensuring a seamless and positive customer experience.
- Managing a team of six colleagues, promoting a collaborative environment to achieve smooth event execution.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained accurate entry counts and payments, reporting directly to management
- Using excellent customer service skills to enhance customers experience of the venue and event
- Collaborated with event organizers to streamline ticketing and entry procedures
- Liaising with promoters and senior management to handle last-minute changes, ensuring effective communication and proper team briefings
- Conducting staff training sessions for new colleagues, focusing on the day-to-day running of events, customer service standards and use of ticketing systems
- Updating ticketing systems with relevant data to maintain accurate records and improve operational efficiency
- Streamlined queuing systems, reducing check-in times and minimising customer wait times during events
- Managed and oversaw cloakroom and merchandise sales, ensuring smooth guest experience
- Ensured seamless guest experiences by coordinating with Back of House staff to facilitate smooth communication between departments.
Team Member
Tortilla
10.2022 - 01.2024
- Provided exceptional service to 200+ customers daily, customizing orders to preferences
- Completed comprehensive training in customer service, food preparation, and safety standards
- Worked in the kitchen, ensuring efficient order fulfilment and adherence to cleanliness protocols
- Managed deliveries and maintained stock levels
- Stepped into leadership roles, ensuring smooth operations and high service standards
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Restaurant Floor Manager
Qasbah Sky Lounge
11.2021 - 08.2022
- Led training and development for kitchen and restaurant teams
- Supervised inventory management and streamlined ordering processes to reduce waste and ensure optimal stock levels, meeting budgetary targets
- Ensured adherence to food specifications and brand standards
- Provided guidance and support to maintain high service standards
- Negotiated with suppliers to optimize operations and maintain relationships
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
Assistant Operations Manager
Raj Darbar Hotels and Banquets
10.2020 - 11.2021
- Supported daily operations of a 34-room hotel, enhancing guest experiences
- Oversaw guest services, staff management, and logistical coordination
- Coordinated marketing initiatives, resulting in a 30% increase in bookings
- Acted as a point of contact for guest inquiries, resolving issues promptly
- Maintained compliance with regulatory standards and safety protocols
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
Admin Assistant
Fazal Enterprises (Overseas HR Consultants)
08.2018 - 10.2020
- Managed emails and phone calls, supporting administrative functions
- Secured cost-effective airfare options, reducing travel expenses by 40%
- Coordinated with the accounts department for smooth financial processes
- Created and modified documents using MS Word, ensuring accuracy
- Coordinated and executed events within tight timelines
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Master of Science - Business and Management
Queen Mary University
London 04.2001 -
BBA - Marketing
Lala Lajpatrai Institute of Management
Mumbai 04.2001 -
Skills
Effective Communication
Certification
Fire Safety Interactive
Timeline
Fire Safety Interactive
03-2025
Health And Safety Induction Interactive
03-2025
Food Hygiene
03-2025
COSHH - Control Of Substances Hazardous To Health
03-2025
Front of House Supervisor
Ministry of Sound Club
09.2023 - Current
Team Member
Tortilla
10.2022 - 01.2024
Restaurant Floor Manager
Qasbah Sky Lounge
11.2021 - 08.2022
Assistant Operations Manager
Raj Darbar Hotels and Banquets
10.2020 - 11.2021
Admin Assistant
Fazal Enterprises (Overseas HR Consultants)
08.2018 - 10.2020
Master of Science - Business and Management
Queen Mary University
04.2001 -
BBA - Marketing
Lala Lajpatrai Institute of Management
04.2001 -
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