MOHAMMED ALZAZA
London
Summary
A dedicated professional with a strong focus on airmanship and safety, demonstrating exceptional situational awareness and crew communication skills. Expertise in crew resource management (CRM) and operational decision-making performance ensures effective workload management and threat & error management (TEM). Committed to procedural discipline and safety-first decision-making, with clear and concise communication enhancing team coordination. Proven leadership under pressure, problem-solving capabilities, adaptability, resilience, and attention to detail contribute to achieving organisational goals.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Operations Supervisor
GoPuff
London, United Kingdom
2022.04 - 2024.11
- Led a team of 8–10 staff, consistently exceeding KPIs in sales, fulfilment accuracy and customer satisfaction — setting the standard of operational leadership expected in a commercial flight deck environment.
- Conducted regular team briefings and structured training sessions, reinforcing clear communication, shared mental models and standardised procedures — core CRM competencies.
- Resolved complex operational issues under time pressure, maintaining composure and sound judgement in a high-tempo, safety-critical environment.
- Managed inventory and loss prevention with systematic procedural compliance, reflecting the attention-to-detail culture of professional aviation.
- Analysed performance metrics to identify improvement areas and drive operational efficiency across the team.
Delivery Driver
Argos
London, United Kingdom
2023.09 - 2023.11
- Executed timely, safe deliveries across local and regional routes, consistently meeting tight service standards.
- Maintained vehicle compliance through daily safety checks, reflecting the safety-first mindset central to aviation operations.
- Adapted calmly to changing routes, traffic conditions and peak-volume pressures — demonstrating flexibility and resilience.
Sales Associate
Menswear Retailer
London, United Kingdom
2021.06 - 2022.02
- Delivered personalised client experiences through active listening, needs assessment and tailored recommendations — demonstrating strong interpersonal skills.
- Consistently surpassed sales targets, evidencing drive, motivation and commercial awareness.
- Managed stock levels and supplier coordination using organised, process-driven methods.
Education
BEng - Aerospace Engineering with Pilot Studies
University of Hertfordshire
Hatfield 2023.09 -
BTEC Level 3 Extended Diploma - Engineering
Stanmore College
London 2021.09 - 2023.08
GCSEs - Secondary School
The UCL Academy
London 2015.06 - 2020.06
Skills
- Airmanship & Safety
- Situational awareness
- Crew & Communication
- Crew resource management (CRM)
- Operational & Decision-Making Performance
- Workload management
- Threat & error management (TEM)
- Procedural discipline
- Safety-first decision-making
- Clear & concise communication
- Team coordination
- Leadership under pressure
- Problem-solving under pressure
- Adaptability & resilience
- Attention to detail
INTERESTS & ADDITIONAL INFORMATION
Aviation enthusiast — actively follows commercial aviation operations, airspace regulation and aircraft performance, with a strong interest in airline procedures and safety culture., Arabic language instructor — volunteer teaching sessions at the University of Hertfordshire, demonstrating patience, mentoring ability and cross-cultural communication., Content creator — produces and edits video content, reflecting creative thinking and strong digital literacy., Family carer — provides regular support to a disabled grandfather, demonstrating empathy, responsibility and commitment beyond academic and professional life.
FLIGHT TRAINING & AVIATION
Student Pilot – Dual Flight Instruction | Northwestern Michigan College (NMC), USA 26 Jul – 5 Aug 2025, Demonstrated situational awareness and workload management in dynamic flight environments using G1000 glass cockpit avionics., Applied aeronautical decision-making (ADM) and threat & error management (TEM) during normal, abnormal and emergency scenarios., Maintained clear and concise radio communication in both controlled and uncontrolled airspace, adhering to standard phraseology and procedures., Developed early crew resource management (CRM) behaviours through structured, instructor-led flight operations across 20 hours of dual instruction., University of Hertfordshire Rocketry Club | Active Member, Contributed to team-based aerospace projects involving propulsion and systems integration, developing collaboration, structured problem-solving and technical communication skills in a multi-disciplinary environment.
Languages
Arabic
Fluent
English
Fluent
Timeline
BEng - Aerospace Engineering with Pilot Studies
University of Hertfordshire
2023.09 -
Delivery Driver
Argos
2023.09 - 2023.11
Operations Supervisor
GoPuff
2022.04 - 2024.11
BTEC Level 3 Extended Diploma - Engineering
Stanmore College
2021.09 - 2023.08
Sales Associate
Menswear Retailer
2021.06 - 2022.02
GCSEs - Secondary School
The UCL Academy
2015.06 - 2020.06