Mohammed Alyas
Chadwell Heath
Summary
Well-developed strong team player, quick to learn, innovative and flexible with a flare to succeed and the ability to form good working relationships with colleagues. Highly motivated, confident individual who has the ability to work under pressure and meeting targets. Excellent analytical and problem solving skills, efficient, highly organised who understands the significance of setting standards and meeting deadlines.
Overview
22
22
years of professional experience
2019
2019
years of post-secondary education
Work History
PHV Mini Cab Driver ( P/T )
Self-employeed
London, England
07.2023 - 08.2025
- Informed passengers of estimated arrival times, remaining in constant communication during transit delays or detours.
- Facilitated communication between dispatchers and drivers by relaying important information regarding scheduling changes or client requests.
- Enhanced company reputation by consistently receiving positive feedback from customers, leading to increased referrals and business opportunities.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
Manager / Technical Support
Agha Electronics
London, England
01.2017 - 03.2022
- Company Overview: Business Closed
- Managing Staff with They Duties
- Administration
- Dealing with Customers Complaints
- Business Closed
- Customer Service.
- Administration.
- Communication, team working, problem solving and customer liaison skills.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
Shop Owner
A-Tech Computers Ltd
London, England
01.2010 - 06.2017
- Assisted and advised customer on they purchase on new computers systems & components
- Setting up Computers Systems, Broadband & Networking in customer’s Premises and Small Business
- Hardware & Software Support on Phone and Face to Face with Customers
- Administration Involved In Banking, Cash Handling & Checking out refund & sales receipts
- Technical & software Support ( Win98/2000/XP/VISTA/WIN7 and NT.)
- Assistant Management Skills & Administration.
- Communication, team working, problem solving and customer liaison skills.
Senior Customer Service Advisor / Technical Support
PC World
Beckton, Newham
01.2004 - 08.2010
- Assisted and advised customers on the purchase of computers, peripherals & Insurance
- Dealt with Head Office & Customer Enquiries & Complaints
- Administration Involved In Banking, Cash Handling & Checking out refund & sales receipts on daily bases
- Team leader for 5 members of staff which included creating and signing staff time sheets & sharing out duties
- Worked in the technical centre upgrading machines (Hardware and Software Support).
- Technical & software Support ( Win98/2000/XP/Vista and NT.
- Assistant Management Skills & Administration.
- Communication, team working, problem solving and customer liaison skills.
- Enhanced customer satisfaction by promptly addressing and resolving complex issues.
- Managed escalated cases with diplomacy, maintaining professionalism at all times.
- Developed and implemented training programs to boost team performance and productivity.
- Organized team-building events aimed at fostering camaraderie among colleagues while also promoting creative problem-solving techniques.
Education
Customer Service NVQ2 - Computer Skills, Customer Service
E5
London, ENG09.1980
PC Support - PC Support Advance, Data Communication, Network 2, Microcomputer Installation, Presentation skills, Operating System & Environments 2
Newham College
London, ENG 01.1996 - 01.1997
Mechanical Production Engineering - English, Maths, History, Science, Engineering, Geography
Newham College
East Ham College 01.1980 - 01.1981
A Level’s - Nine including English and Mathematics
St Paul’s Way Secondary School
London, ENG 01.1975 - 01.1980
Skills
- Customer Service
- Administration
- Communication
- Team Working
- Problem Solving
- Customer Liaison Skills
- Technical Support
- Software Support
- Assistant Management Skills
- IT Support
- Management Skill
- Computer Hardware
- Data Communication
- Microcomputer Installation
- Operating System
Interests
Keeping up to Date with Latest Technology
Socialising with friends
Listening to music
Reading newspapers
Swimming
Playing cricket
References
Available on request
Software
Win 7/8/10/XP and Win11 , Microsoft Office, Photoshop
Keeping upto date with technology with most digital product like computers, laptops, ipads plus more
I mostly like to keep updated with technology such as computer, laptops, ipads plus other digital product inc retro game system and knowledge in repairing computers and laptops
Timeline
PHV Mini Cab Driver ( P/T )
Self-employeed
07.2023 - 08.2025
Manager / Technical Support
Agha Electronics
01.2017 - 03.2022
Shop Owner
A-Tech Computers Ltd
01.2010 - 06.2017
Senior Customer Service Advisor / Technical Support
PC World
01.2004 - 08.2010
PC Support - PC Support Advance, Data Communication, Network 2, Microcomputer Installation, Presentation skills, Operating System & Environments 2
Newham College
01.1996 - 01.1997
Mechanical Production Engineering - English, Maths, History, Science, Engineering, Geography
Newham College
01.1980 - 01.1981
A Level’s - Nine including English and Mathematics
St Paul’s Way Secondary School
01.1975 - 01.1980
Customer Service NVQ2 - Computer Skills, Customer Service
E5
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