Mohammed Al Hassain

General Manager

Experienced in overseeing all aspects of private hire operations, including driver recruitment, licensing, and compliance. Skilled in liaising with local councils, leading operational teams, and improving service efficiency. Strong background in regulatory compliance, customer service, and strategic growth within the transport sector.

• Manage and supervise the processing of payroll for all employees (salaried and hourly).
• Ensure payroll is processed accurately, on time, and in compliance with applicable laws and company policies.
• Oversee calculation of wages, overtime, bonuses, and deductions.
• Oversee Manchester airport operations through daily and weekly check ins and being the main point of escalation for employees and clients.
• Coordinate the weekly rota and managing effectively to ensure coverage for all terminals.
• Overseeing recruitment for the airport and Manchester base.
• Facilitating training sessions to upskill junior team members.

Licensing and Compliance

Assisting private hire drivers in obtaining their licenses and guiding them through the onboarding process, whilst maintaining close collaboration with the local council to stay informed on current rules and regulations.

• Provided guidance on compliance issues to license holders; improving adherence to rules and regulations within the private hire industry.
• Ensuring compliance with licensing regulations by conducting thorough reviews of applications.
• Handling sensitive information to support drivers with DBS checks, medical checks and training sign ups.
• Organising meetings with applicants, facilitating discussions on application details and requirements.
• Assisting in the development of policy guidelines on licensing matters for standardisation across departments.
• Offering advice on best practices for maintaining licence conditions during visits to licensed establishments; fostered better relationships between licencing authority and business owners.

Accounts & New Business Management

Engaging with a wide range of clients—including hotels, restaurants, local councils, rail operators, airports, hospitals, and charities—to drive account performance and maintain long-term growth.

• Establishing strong rapport with clients through regular communication.
• Developing new strategies with a focus on customer retention.
• Negotiating contracts to secure profitable deals.
• Arranging and attending networking events, expanding professional contacts and prospects.
• Collaborating with sales team for achieving shared objectives.
• Delivering presentations to potential clients, securing new business partnerships.
• Resolving client issues promptly, ensuring high levels of satisfaction.
• Coordinating with finance department to manage account finances efficiently.
• Managing business relationships to ensure loyalty and long-term commitment.
• Nurturing client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
• Collaborated with stakeholders to align business goals and objectives.
• Secured new business opportunities by cultivating strong relationships with potential clients resulting in closing deals with businesses such as Marriott, Egypt Air & Toyota.
• Generated leads to bring in new client revenue and improve bottom-line profitability.
• Supporting front-line sales teams with well-coordinated administrative operations.
• Conducting regular market assessments to stay current on trends and maintain readiness for changes such as changes to council regulations and conduct.