Summary
Overview
Work history
Education
Skills
Volunteer Experience
Hobbies and Interests
Custom
Languages
Affiliations
References
Timeline
Generic

Mohammed Adnan

Keighley,Bradford

Summary

Customer-focused individual with a genuine drive to assist and support others. Possesses excellent communication and problem-solving skills, combined with a proactive approach to addressing customer needs. Committed to enhancing customer satisfaction and fostering long-term loyalty.

Overview

9
9
years of professional experience

Work history

Restaurant manager

Drippers
Burnley, Lancashire
07.2023 - 06.2025
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
  • Planned menu changes seasonally for fresh dining options throughout the year.
  • Cultivated a positive work environment by fostering team spirit amongst staff.

Mental health support worker

Three Valleys Hospital
Steeton, Bradford
05.2020 - 04.2023
  • Fostered improved relationships between patients and family members through mediation.
  • Supported individuals to improve their wellbeing with weekly goal-setting sessions.
  • Participated in ongoing training courses, ensuring up-to-date knowledge of mental health practices.
  • Facilitated group therapy sessions leading to enhanced community integration.
  • Ensured medication was correctly administered, improving overall health outcomes.

General Assistant

Sainsburys
09.2018 - 01.2019
  • During my time at Sainsburys my duties involved efficiently and calmly processing transactions for customers, restocking the shop floor and being the first port of call for customers. Good communication skills and the ability to keep customers happy were vital to my job role, and this was the main aspect of retail that I enjoyed as I love interacting with different people.
  • Facilitated clear communication between team members for better workflow synergy.
  • Processed payments securely, safeguarding against fraud or discrepancies.
  • Worked on till operations efficiently reducing queues at the checkout.

Personal Shopper

Tesco
04.2018 - 09.2018
  • Evaluated merchandise quality before purchase, guaranteeing value-for-money buys for clients.
  • Maintained detailed records of client sizes, preferences and past purchases for superior service provision.
  • Enhanced customer satisfaction by providing personalised shopping services.
  • Handled returns and exchanges swiftly, minimising inconvenience to clients.


Team Member

McDonald's
05.2016 - 03.2018
  • Developed training programs, leading to skill enhancement.
  • Ensured workplace cleanliness with regular maintenance tasks.
  • Collaborated effectively with team members to meet project deadlines.
  • Conveyed product information effectively to customers, promoting sales.


Education

GCSE's/BTEC - Business Studies, English Language, English Literature, IT, Maths, Science, Statistics

University Academy Keighley
01.2009 - 1 2016

Skills

  • Excellent communication skills
  • Good time management
  • Ability to tackle challenges head on
  • Confident and adaptable approach to new skills
  • IT skills
  • Accuracy and eye for detail
  • Efficient organiser
  • Financial reporting
  • Customer service best practices

Volunteer Experience

InTouch Foundation, Volunteer, 2015-09, 2016-03, Supporting those in need within Keighley and the surrounding areas on a daily basis showed me the importance of good communication skills and having an empathic nature in order to provide the highest level of customer satisfaction. Working with difficult people taught me great patience, and It is within this role that I understood how key it was to be able to change how you approach someone as no two customers are the same, and each individual has different requirements. I also learnt how to safely handle food and work under strict rules and regulations.

Hobbies and Interests

In my spare time I enjoy working out at the gym or playing football alongside helping out at charity events where I can as I am passionate about my local community and try to give back as much as possible.

Custom

Reference available upon request

Languages

English
Fluent
Urdu
Advanced

Affiliations

Reading

Travelling

Sports


References

References available upon request.

Timeline

Restaurant manager

Drippers
07.2023 - 06.2025

Mental health support worker

Three Valleys Hospital
05.2020 - 04.2023

General Assistant

Sainsburys
09.2018 - 01.2019

Personal Shopper

Tesco
04.2018 - 09.2018

Team Member

McDonald's
05.2016 - 03.2018

GCSE's/BTEC - Business Studies, English Language, English Literature, IT, Maths, Science, Statistics

University Academy Keighley
01.2009 - 1 2016

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Mohammed Adnan