Mohammed Abdullah
Rawtenstall,Lancashire
Summary
Strategic planner with managerial background and forward-thinking skills. History of establishing organisational priorities, resource planning, and analysing data. Diligent and methodical leader with project management experience.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work history
Business Operation Manager
Abdullahs Restaurant Ltd
Rising Bridge, Lancashire
08.2020 - Current
- Directing recruitment activities to select and hire talented workforce.
- Coordinating strategic planning activities based on current data.
- Monitoring and reporting on ongoing projects to help achieve business targets.
- Measuring compliance to existing policies.
- Planning implementation of new organisational policies.
- Implementing operational business plans, establishing priorities and making improvements.
- Identifying factors in social, political and economic trends with potential policy impacts.
- Implementing proactive changes to programme operations to best meet goals.
- Overseeing staff operations, training and performance to accomplish objectives.
- Negotiated agreements with stakeholders to support strategic plans.
Account Manager
Exertis UK Ltd
Burnley, Lancashire
01.2020 - 07.2020
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Conducted market and competitor analysis to identify growth opportunities.
- Investigated low-performing accounts and adapted strategy to support sales and retention.
- Produced management team reports on account health and target delivery.
- Optimised sales volume by managing accounts and building rapport.
- Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Retained existing customer accounts through consistent engagement and sales data analysis.
- Developed account growth strategy by identifying opportunities with existing accounts.
- Upsold and cross-sold complementary products to help boost revenue.
- Determined client needs to help tailor onboarding experience and identify cross-selling opportunities.
Customer Services Advisor
British Telecommunications Plc
Accrington, Lancashire
10.2017 - 12.2019
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
- Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
- Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
- Established positive relationships with clients by going extra mile to build rapport.
- Troubleshot glitches and provided techniques to smooth workflow for customers.
- Kept abreast with latest product developments to inform customers.
- Recorded customer communications to maintain proper documentation.
- Registered and updated accurate customer information on database.
- Transferred customer calls to respective department or personnel to address specific issues.
- Participated in staff meetings to discuss new developments.
Corporate Account Manager
Daisy Group Plc
Burnley, Lancashire
04.2007 - 10.2017
- Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
- Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
- Participated in various incentive programmes and contests designed to support achievement of production goals.
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
- Identified prospective customers using lead generating methods and conducting average of 300 cold calls per day.
- Remedied customer challenges by providing relevant products and services.
- Optimised sales volume by managing accounts and building rapport.
- Communicated with customers as soon as issues arose to immediately determine resolution before problem escalated.
- Reached out to accounts on frequent basis to check on satisfaction and increase revenue.
- Managed existing portfolio and potential leads using Oracle.
Education
Bachelor of Business Administration - Business
University of Huddersfield
Huddersfield 09.1999 - 06.2000
Higher National Diploma - Business
Accrington and Rossendale College
Accrington 09.1997 - 06.1999
Skills
- Communication strategies
- Negotiation strategies
- Evidence gathering
- Business administration
- Professional rapport
- Negotiation
- Business Development
- Relationship building and management
- Business workflows
Languages
English
Fluent
Timeline
Business Operation Manager
Abdullahs Restaurant Ltd
08.2020 - Current
Account Manager
Exertis UK Ltd
01.2020 - 07.2020
Customer Services Advisor
British Telecommunications Plc
10.2017 - 12.2019
Corporate Account Manager
Daisy Group Plc
04.2007 - 10.2017
Bachelor of Business Administration - Business
University of Huddersfield
09.1999 - 06.2000
Higher National Diploma - Business
Accrington and Rossendale College
09.1997 - 06.1999
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