Mohammed Murtaza
Birmingham,West Midlands
Summary
A dedicated professional with expertise in care conflict resolution and strategic coordination, demonstrating resilience under pressure and a strong ethical understanding. Skilled in teaching innovation and behaviour management, fostering creativity cultivation while maintaining knowledge of standardised testing. Committed to advancing educational practices and contributing to a dynamic learning environment.
Overview
4
4
years of professional experience
Work history
Care Coordinator Out Of Hours
Nationwide Care Services
Birmingham, West Midlands
2024.01 - Current
- Trusted to independently manage OOH operations across evenings and weekends, ensuring safe care delivery during critical and high-risk periods.
- Provided out-of-hours care coordination during evening shifts and full-day Saturday and Sunday cover, ensuring uninterrupted service delivery.
- Managed high-pressure situations, making rapid decisions to ensure safe and compliant care provision.
- Monitored late and missed visits in real time, taking immediate corrective action to uphold service standards.
- Exhibited resilience and strong judgement while working independently with minimal supervision, contributing to effective care coordination.
- Trusted to produce end-of-shift handovers that guided next-day operational priorities and supported safe care delivery.
Care Coordinator Day Time
Nationwide Care Services
Birmingham Solihull Dudley Wolverhapton , West Midlands
2024.01 - Current
- Acted as a key liaison with Solihull Metropolitan Borough Council, Dudley Metropolitan Borough Council, and City of Wolverhampton Council, managing referrals, package updates, and service queries.
- Coordinated care packages commissioned by local authorities, ensuring accurate setup, compliance
- Coordinated rota planning and amendments, ensuring continuity of care and optimal workforce deployment.
- Provided administrative and coordination support within care hub environment, ensuring smooth operations and consistent service delivery.
- Supported finance and compliance processes, including timesheet verification, invoice queries, and audit preparation.
Administrator
ACP community Centre
Birmingham, West Midlands
2022.01 - Current
- Assisted vulnerable individuals with PIP and Universal Credit claims, helping reduce barriers to access essential financial support.
- Worked within a community centre, providing practical support to individuals requiring assistance with Personal Independence Payment (PIP) and Universal Credit applications.
- Managed domestic abuse disclosures and complaints, responding sensitively and in line with safeguarding procedures.
Care Hub Admin
Nationwide Care Services
Birmingham, Birmingham
2023.01 - 2023.12
- Oversaw attendance and punctuality for 3,000+ carers, proactively addressing missed or late calls to uphold service standards.
- Conducted regular audits of care notes to ensure compliance and quality standards.
- Maintained accurate client and staff records in line with GDPR and company policy.
- Managed incoming calls, emails, and referrals, ensuring timely and professional responses.
- Logged and tracked incidents, safeguarding concerns, and complaints, following internal procedures.
- Maintained a calm, professional approach when dealing with challenging or urgent situations.
- Led the training and re-training of all new staff, ensuring they were competent, confident, and compliant with organisational procedures.
Education
GCSEs - Maths
Waverley School
Birmingham 2015.09 - 2020.07
GCSEs - English Litrature
Waverley School
Birmingham 2015.09 - 2020.07
GCSEs - English Language
Waverley School
West Midlands 2015.09 - 2020.07
GCSEs - Biology
Waverley School
West Midlands 2015.09 - 2020.07
GCSEs - Chemistry
Waverley School
West Midlands 2015.09 - 2020.07
GCSEs - Physics
Waverley School
West Midlands 2015.07 - 2020.09
GCSEs - History
Waverley School
West Midlands 2015.07 - 2020.09
GCSEs - Religious Education
Waverley School
West Midlands 2015.07 - 2020.09
Certificate of Higher Education - History and Politics
Coventry University
CoventryA-Levels - Religious Education
Waveley Sixith Form
West Midlands 2020.09 - 2022.07
A-Levels - History
Waverley Sixth Form
West Midlands 2020.09 - 2022.07
A-Levels - Business Studies
Waverley Sixth Form
West Midlands 2020.09 - 2022.07
Undergraduate In Teaching - Humanities
Newman University
Birmingham, England 2025.09 -
Skills
- Care conflict resolution
- Strategic coordination
- Resilient under pressure
- Ethical understanding
- Teaching innovation
- Behaviour management
- Creativity cultivation
- Standardised testing knowledge
Affiliations
- Teaching
- Gym
- Mountain Biking
- Tutor Kids from the Local Area on the weekends.
Accomplishments
- Grade 5 and Above in all GCSE's
- Achieved BBB in A Levels
- Have a good reputation in the community
- Tutor Kids from the Local Area on the weekends.
References
References available upon request.
Timeline
Undergraduate In Teaching - Humanities
Newman University
2025.09 -
Care Coordinator Out Of Hours
Nationwide Care Services
2024.01 - Current
Care Coordinator Day Time
Nationwide Care Services
2024.01 - Current
Care Hub Admin
Nationwide Care Services
2023.01 - 2023.12
Administrator
ACP community Centre
2022.01 - Current
A-Levels - Religious Education
Waveley Sixith Form
2020.09 - 2022.07
A-Levels - History
Waverley Sixth Form
2020.09 - 2022.07
A-Levels - Business Studies
Waverley Sixth Form
2020.09 - 2022.07
GCSEs - Maths
Waverley School
2015.09 - 2020.07
GCSEs - English Litrature
Waverley School
2015.09 - 2020.07
GCSEs - English Language
Waverley School
2015.09 - 2020.07
GCSEs - Biology
Waverley School
2015.09 - 2020.07
GCSEs - Chemistry
Waverley School
2015.09 - 2020.07
GCSEs - Physics
Waverley School
2015.07 - 2020.09
GCSEs - History
Waverley School
2015.07 - 2020.09
GCSEs - Religious Education
Waverley School
2015.07 - 2020.09
Certificate of Higher Education - History and Politics
Coventry University