Mohammad Thaha Fiaz

• Managed all daily store operations, ensuring an organised, efficient, and

customer-focused environment.

• Ensured appropriate staffing levels for each shift and coordinated rotas to

meet operational needs.

• Trained staff to a high standard, ensuring full compliance with health, safety,

and food-handling procedures.

• Oversaw stock control, completed regular stock counts, and maintained

strong supplier relationships to ensure consistent product availability.

• Managed all financial aspects of the business, including processing invoices,

payroll, daily sales reconciliation, and producing weekly sales reports for the

owner.

• Ensured every customer received excellent service, maintaining high

satisfaction levels and delivering a positive shopping experience.

• Supported staff performance, promoted high service standards, and resolved

any issues promptly to maintain smooth store operations.

• • Assisted customers who had been victims of fraud, providing clear guidance, reassurance, and effective resolutions while handling sensitive situations with professionalism and empathy.• Investigated suspicious transactions and account activity using internal banking systems, taking immediate action to secure accounts and prevent further financial loss.• Managed a high volume of inbound fraud-related cases in a fast-paced contact centre environment, consistently meeting service standards and performance targets.• Implemented fraud prevention measures including card blocks, security checks, and transaction disputes, ensuring accurate documentation and compliance with regulatory procedures.• Escalated complex or high-risk fraud cases to specialist teams while maintaining strict confidentiality and delivering clear, detailed case records.

• Maintained accurate records and databases, ensuring all data entry and documentation was completed in line with organisational procedures and compliance standards.

• Assisted with the preparation of detailed reports and documentation, ensuring information was recorded clearly, accurately, and in accordance with internal policies.

• Supported day-to-day office operations while maintaining a strong focus on data accuracy, confidentiality, and adherence to company guidelines.

• Coordinated schedules, meetings, and internal events, ensuring clear communication across teams and the smooth organisation of activities.

• Demonstrated strong attention to detail when handling administrative tasks, recognising the importance of accuracy in maintaining compliant and reliable records.

• Delivered a structured PowerPoint presentation to an audience of 40 colleagues summarising work placement activities, key learnings, and operational insights