Mohammad Sojib Ul Haque
London
Summary
Care Coordinator with strong experience in care scheduling, patient support and safeguarding. Manages rota planning, care records and communication between families, carers and health professionals with accuracy and calm judgement. Builds trusted relationships and supports service quality through complaint resolution, mentoring and careful monitoring of care plans.
Overview
4
4
Languages
4
4
years of professional experience
Work History
Team Leader
Diversity Health and Social Care Ltd
London
04.2025 - Current
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Monitored staff performance and developed improvement plans.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Resolved complex customer enquiries, disputes and complaints.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Delivered quality service with friendly and professional demeanour.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Assisted with team recruitment, interviewing and onboarding.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Facilitated regular team meetings to discuss progress, obstacles, and brainstorm solutions.
- Led a team of 15, fostering a collaborative environment to boost productivity and morale.
- Resolved conflicts within the team amicably, maintaining harmony and collaboration.
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
- Upheld strict compliance with industry regulations and company policies, minimising risk.
Care Coordinator
Diversity Health and Social Care Ltd
London
03.2024 - 04.2025
- Administered schedule and rota coordination for care workers, utilising [Software].
- Developed strong relationships with patients and families, providing emotional support and guidance.
- Addressed and resolved complaints from patients and families to maintain high levels of satisfaction.
- Demonstrated compassion, understanding and good listening skills to enable effective communication with patients, families and care providers.
- Drove improvements in care delivery by upskilling care team members, through observation and mentoring.
- Maintained up-to-date knowledge of healthcare regulations and practices through continuous professional development.
- Streamlined communication channels between patients, families, and healthcare providers.
- Established strong working relationships with clients and key stakeholders, including commissioning teams, safeguarding teams and district nurses to ensure the highest standards of service delivery.
- Monitored care practice of individual carers, addressing issues proactively, including reporting and documenting.
- Reviewed care plan effectiveness, liaising with clients and direct care providers to identify and address performance issues.
- Analysed patient feedback to identify areas of improvement in service delivery.
- Implemented safeguarding policies to protect vulnerable patients, reporting concerns to appropriate authorities.
- Trained and mentored care staff to provide service in compliance with current health and safety legislation and CQC standards.
- Managed care database, constantly entering, updating and verifying new and existing client information in [Software].
- Presented clients with alternative approaches to resolving identified problems using positive coping skills and methods.
- Adapted care strategies to accommodate the cultural and linguistic needs of diverse patient groups.
- Investigated alleged or suspected cases of abuse and neglect and organised responses to protect at-risk persons.
- Partnered with social service agencies and healthcare providers on individual client plans.
- Assisted in additional needs of care, directing patients to third party providers, facilities and community resources.
Field Care Supervisor
Diversity Health and Social Care Ltd
London, UK
11.2022 - 02.2024
- Conducted individual and family interviews to assess situations and determine situations required.
- Monitored client health and well-being, promptly addressing any concerns or changes.
- Implemented risk assessments to safeguard clients and staff from potential hazards.
- Facilitated communication between clients, families, and healthcare providers to ensure cohesive care delivery.
- Partnered with social service agencies and healthcare providers on individual client plans.
- Organised assistance through direct or outside referrals to help clients through ongoing or crisis situations.
- Adapted care plans in response to client feedback and evolving needs for personalised support.
- Presented clients with alternative approaches to resolving identified problems using positive coping skills and methods.
Health Care Assistant
Diversity Health and Social Care Ltd
London
05.2022 - 11.2022
- Supported patients with daily personal care tasks, including bathing, dressing, and toileting, ensuring dignity and comfort in their care.
- Delivered personal care, including dressing and bathing, with respect and sensitivity to individual needs.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Maintained a clean and hygienic environment in patient areas, adhering to infection control protocols.
- Assisted patients in the basic hygiene requirements, including bathing, washing and dressing.
- Assisted patients with bathing, meal support, toileting, and mobility, enhancing their overall well-being and comfort.
- Supported patients with nutrition and hydration needs, ensuring they received appropriate meals and assisting with feeding when necessary.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Engaged in respectful communication, respecting the dignity of those in care.
- Changed bed linen and washed patient clothes regularly, maintaining proper hygiene standards.
- Provided emotional support and companionship to patients, enhancing their mental well-being and overall quality of life.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Supported patients' mental wellbeing by offering cheerful and attentive service during their care.
- Promoted and encouraged independence while assisting patients with daily routines.
- Positioned and transported patients in wheelchairs or on movable beds.
- Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
- Provided personalised care and support to residents, enhancing their quality of life.
- Provided emotional support and companionship, building trusting relationships.
- Established friendly rapport with patients to promote positive health and wellbeing.
- Facilitated patient mobility through assistance with walking, transfers, and use of mobility aids, preventing falls and promoting independence.
- Monitored patient health, behavioural and physical changes, promptly reporting concerns to ward supervisor.
- Communicated effectively with patients, families, and healthcare professionals to ensure high-quality care coordination.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Applied principles of safeguarding and protection in all interactions, recognising and reporting any concerns about patient welfare.
- Documented care provided and observations accurately in patient records, ensuring legal compliance and continuity of care.
- Responded promptly to patient call bells and requests for assistance, prioritising patient safety and satisfaction.
- Delivered end-of-life care with sensitivity and compassion, supporting patients and their families during difficult times.
- Supported patient wellbeing by planning and participating in daily activities and exercise.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Facilitated walking, talking, and movement exercises to support patients' rehabilitation goals.
- Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Utilised patient handling equipment safely and effectively, reducing the risk of injury to patients and staff.
- Provided care to patients following detailed care and rehabilitation plans.
- Prepared and served nutritious meals, catering to diverse dietary requirements.
- Monitored and recorded vital signs, contributing to health assessments and care plans.
- Cleaned rooms and sanitised kitchen workspaces.
- Conducted regular checks on patients to monitor their condition and report any changes to registered nurses or doctors.
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Kept patients, carers and families updated on health conditions through regular communications.
- Completed regular checks on patient vitals, condition and recovery.
- Provided 24-hour care by periodically monitoring and recording patient status, highlighting concerns to nursing staff.
- Responded promptly to emergencies, applying first aid and alerting medical staff.
- Assisted in the implementation of care plans, tailored to individual needs.
- Provided comprehensive personal care, offering ADL and mobility assistance to support comfort and dignity.
- Administered medication under supervision, adhering to strict healthcare guidelines.
Education
MBA, Major In Finance
Uttara University
Dhaka01-2016
Skills
- Care coordination
- Safeguarding compliance
- Client relations
- Risk assessment
- Care planning
- Rota management
- Care software
- Incident reporting
- Team leadership
- Performance coaching
- Conflict resolution
- Stakeholder communication
- Leadership skills
Languages
English
Intermediate
B1
Hindi
Elementary
A2
Bangla
Advanced
C1
Urdu
Beginner
A1
Interests
- Volunteering at local community events
- Reading books and articles related to health and social care
- Regular walking and fitness activities
- Learning new digital and administrative skills
- Travelling and experiencing different cultures
Additional Information
Experienced Care Coordinator and Operations Leader with responsibility for managing a team of 7 full-time Care Coordinators and 3 Trainee Care Coordinators. Oversee workforce planning and service delivery for more than 400 care staff supporting over 650 service users, delivering in excess of 7,500 care hours per week. Skilled in care coordination, staff supervision, quality assurance, compliance, safeguarding, stakeholder management, and operational performance within domiciliary care services.
Referrence
- Will be provided
REFERENCES
Available upon request
Timeline
Team Leader
Diversity Health and Social Care Ltd
04.2025 - Current
Care Coordinator
Diversity Health and Social Care Ltd
03.2024 - 04.2025
Field Care Supervisor
Diversity Health and Social Care Ltd
11.2022 - 02.2024
Health Care Assistant
Diversity Health and Social Care Ltd
05.2022 - 11.2022
MBA, Major In Finance
Uttara University