MOHAMMAD SAIFUR RAHAMAN
London
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying team's needs to develop and deliver creative solutions.
Overview
11
11
years of professional experience
Work History
Team Leader
The Co operative Group
Mill Street, Bermondsey, London
10.2023 - Current
- Creating an inspiring team environment with an open communication culture
- Setting clear team goals
- Delegating tasks and setting deadlines
- Overseeing day-to-day operation
- Monitoring team performance and reporting on metrics
- Motivating team members
- Discovering training needs and providing coaching
- Manage the store and handle challenging situations
- Building team’s capability through coaching and training
Barista
TRG Concessions Limited
The Station Pantry, St. Pancras International, London
01.2024 - Current
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Ordered and received supplies to restock beverage items.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Memorized official and off-menu coffee and tea preparations.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Utilized POS system to receive and process customer payments.
- Supported highest standards of conduct and service to support company reputation.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Barista
TRG Concessions Limited
SOHO Liverpool St. Station, London
02.2022 - 01.2024
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Input orders into point of sale system and handled customer payments.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Ordered and received supplies to restock beverage items.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Memorized official and off-menu coffee and tea preparations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Utilized POS system to receive and process customer payments.
- Supported highest standards of conduct and service to support company reputation.
Deputy Manager
Bantel Limited
04.2015 - 12.2020
- Managing ICX billing solution along with mediation, rating & billing system
- Planning, installing, and creating the oracle database on the Linux platform
- Administering all production databases (Mediation, pre-rate, billing, Interconnect, Reporting)
- Perform regular backups for the databases using the Data Pump utility
- Developing customize backup & recovery scripts along with the backup solution
- HP-UX: Monitor All HP servers
- Monitor all application packages up & running
- Generate monthly invoices for IGW & ANS operators
- Sharing different types of CDR data & reports for IGW, ANS operators & BTRC
- Daily issue follow-up and Escalation
- Logical support.
System Engineer
Bantel Limited
12.2012 - 04.2015
- KPI checking
- Traffic rerouting
- Check current performance measurement like call attempts, concurrent call, ASR, CSR, ACD, and trunk route utilization of incoming & outgoing traffics
- Prepare hourly report, daily report, weekly report, on-demand report over call performance, quality of service, and fault reasons and analyse them
- Monitor all Critical, Major, Minor, and Warning alarms through UMG- 8900, SoftX-3000, iManager N-2000, U-2000, Huawei eSight, IBCS ICX billing software; acknowledge alarm on time and take action according to the problem severity
- Analyse transmission optical power management
- Daily issue follow-up and Escalation
- Logical support
- Observing and involves in the day-to-day operations of the exchange for the smooth O&M of all Telecom transmission equipment like SDH high capacity MUXs (T2000, Huawei OSN 3500,) in the station by delegating specific tasks and secondary support of different types of Transmission links
- Check and monitor the Trunk Circuit Status such as circuit utilization, block, busy or free along with signaling link, etc.
Education
MSc Cyber Security Technology with Advanced Practice -
Northumbria University London
01.2024
BSc Electrical and Electronic Engineering -
American International University-Bangladesh
01.2012
Higher Secondary School Certificate -
University Laboratory College, Bangladesh
01.2007
Skills
- Mentoring
- Quality Improvement
- Client Service
- Complaint Resolution
- Documentation and Reporting
- Work Planning
- Cash Handling
- Overtime Management
- Team Supervision
- Staff Training
- People Management
- Attention to Detail
- Teamwork and Collaboration
Relevant Qualifications And Training
- Cisco CCNA
- Linux+ Training
- CompTIA Security A+
- Proficient Mac and OS
Core Technical Skills
- Software & Hardware Troubleshooting
- Database Management; Oracle
- Knowledge of MySQL
- Knowledge of Cisco, CCNA
- Analysis and reporting
- Firewall and IT Security Management
- Server Performance Management
- C# and Python
- MS Office/Access/Windows 7 Server
- BI Tools and Applications
Hobbies and Interests
Keen interested in technology, outside of my studies, and have attended several technological events in London.
References
Available Upon Request
Timeline
Barista
TRG Concessions Limited
01.2024 - Current
Team Leader
The Co operative Group
10.2023 - Current
Barista
TRG Concessions Limited
02.2022 - 01.2024
Deputy Manager
Bantel Limited
04.2015 - 12.2020
System Engineer
Bantel Limited
12.2012 - 04.2015
MSc Cyber Security Technology with Advanced Practice -
Northumbria University London
BSc Electrical and Electronic Engineering -
American International University-Bangladesh
Higher Secondary School Certificate -
University Laboratory College, Bangladesh
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