Summary
Overview
Work History
Education
Skills
Certification
SPSS,Excel, Photoshop
Timeline
Generic

Mohammad Mofizur Rahman

Service Coordinator
Watford

Summary

As a service coordinator with six years of experience, I've done a good job of managing up to 40 people and improving business performance and customer satisfaction over and over again. My transferable skills include good communication, business sense, and math skills, as well as leadership, problem-solving, decision-making, and time management skills. I also know a lot about sales and marketing strategy, WordPress, Adobe Photoshop, new business development, SEO, social media, financial budgeting, business plans, cash flow, customer relations, e-commerce, project management, market planning, SAS, Microsoft Excel, and Microsoft Project. As a doctoral research student at the University of Wales, Trinity Saint David, London, I am very interested in the growing trend of social media marketing engagement and how it is changing how companies talk to their customers.

Overview

9
9
years of professional experience
14
14
years of post-secondary education
3
3
Certifications

Work History

Service Coordinator Mitie

10.2016 - Current
  • A) Handle all customer contacts in a professional and courteous manner
  • B) Take ownership of customer issues and ensure timely and effective resolution
  • C) Support customers when complaints arise and work to resolve them to the customer's satisfaction
  • D) Meet all agreed SLAs and accurately record all jobs within the Helpdesk system
  • E) Report any apparent deficiencies in systems or equipment that may result in failure of service delivery or risk to health and safety
  • F) Build positive and productive relationships with all customers, ensuring excellent customer service and seeking ways to continuously improve and exceed expectations.

Administrative Assistant

Compass Group
01.2015 - 09.2016
  • Dealing with telephone and email enquiries
  • Creating and maintaining filing systems
  • Maintain contact lists
  • Greet all customers, both on the phone and in person, in a professional and courteous manner
  • Dealing with top management enquires
  • Distribute incoming mail, invoices or other materials and register in the system if necessary
  • Order and dispense office supplies
  • Maintain a professional, organised, and clean work environment
  • Provide accurate quality support services to the Team
  • Learn to operate new office technologies as they are developed and implemented

Assistant Manager

Mohammad Mofizur Rahman - page 1, Prince of Bengal
10.2013 - 12.2014
  • Months)
  • Recruiting, training and supervising staff
  • Managing budgets
  • Maintaining statistical and financial records
  • Planning maintenance work, events and bookings
  • Handling customer complaints and queries
  • Promoting and marketing the business
  • Tracking dailies inventory level

Education

Doctorate - Marketing Research

University of Wales Trinity Saint David
London
04.2018 - 02.2023

Master of Science (MSc) - Marketing/Marketing Management

Northumbria University
01.2016 - 01.2018

Bachelor of Science (BSc) - International Business Management

Anglia Ruskin University
01.2013 - 01.2016

Bachelor of Business Administration (B.B.A - Accounting and Business/Management

University of Chittagong
01.2009 - 01.2013

Skills

Sales and service-oriented

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Certification

Social Media Marketing

SPSS,Excel, Photoshop

Data analysis, Formula development and creating marketing banners with advanced photo editing 

Timeline

Doctorate - Marketing Research

University of Wales Trinity Saint David
04.2018 - 02.2023

Service Coordinator Mitie

10.2016 - Current

Master of Science (MSc) - Marketing/Marketing Management

Northumbria University
01.2016 - 01.2018

Administrative Assistant

Compass Group
01.2015 - 09.2016

Assistant Manager

Mohammad Mofizur Rahman - page 1, Prince of Bengal
10.2013 - 12.2014

Bachelor of Science (BSc) - International Business Management

Anglia Ruskin University
01.2013 - 01.2016

Bachelor of Business Administration (B.B.A - Accounting and Business/Management

University of Chittagong
01.2009 - 01.2013
Mohammad Mofizur RahmanService Coordinator