MOHAMMAD MIZANUR RAHMAN RUHEL
London
Summary
Intended to build a long-standing career relationship in the sector where I can make the best use of skills, knowledge, and abilities for the ultimate benefit of the organization I work for, demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader
Itsu
Euston Station, United Kingdom
02.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Responsible for all food quality, in line with correct to recipe.
- Control all productions to ensure availability according to shop forecast, and balancing waste levels.
- Ensure all made to sell ingredients are at optimum quality by ordering efficiently.
- To have a thorough understanding of all kitchen operations.
Team Member
Itsu
Euston Station, United Kingdom
07.2023 - 01.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Learned making sushi, and fish cutting.
- Developed knowledge food quality and food safety.
Waiter Bartender
Gopal's of Soho
Westminster, United Kingdom
05.2023 - 07.2023
- Optimized customer experience, serving each guest sincerely, positively, and enthusiastically.
- Facilitated smooth operations by keeping the bar area well-stocked throughout each shift.
- Received orders from wait staff and delivered beverages to guests.
- Processed cash, credit card and voucher payments using POS terminals.
- Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Restaurant Manager
Delhi Restaurant
Moulvibazar, Bangladesh
01.2018 - 04.2023
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Optimized profits by controlling food, beverage and labour costs daily.
- Estimated supply requirements based on historical needs and projected business levels.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Restaurant Supervisor
Delhi Restaurant
Moulvibazar, Bangladesh
06.2016 - 12.2017
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Worked closely with Restaurant Manager, chef and cooks to determine menu plans for special events or occasions.
- Maintained excellent standards of service through impeccable attention to detail.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
Education
Bachelor of Social Science -
National University
2018
Higher Secondary School Certificate -
Moulvibazar Govt. College
2014
Secondary School Certificate -
Moulvibazar Town Se. Kamil Madrasha
2007
Skills
- Strong communication skills
- Service-orientated mindset
- Problem solving
- Friendly customer service
- Marketing and sales experience
- Wine, beer and cocktails expertise
- Making sushi and fish cutting
- Strong knowledge chines dishes preparation
Languages
Bengali
Native language
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Arabic
Intermediate
B1
Certification
- Certified mental health champion.
Timeline
Team Leader
Itsu
02.2024 - Current
Team Member
Itsu
07.2023 - 01.2024
Waiter Bartender
Gopal's of Soho
05.2023 - 07.2023
Restaurant Manager
Delhi Restaurant
01.2018 - 04.2023
Restaurant Supervisor
Delhi Restaurant
06.2016 - 12.2017
Higher Secondary School Certificate -
Moulvibazar Govt. College
Secondary School Certificate -
Moulvibazar Town Se. Kamil Madrasha
Bachelor of Social Science -
National University