Mohammad Jahed Miah
Sales Assistant
Barking,Greater London
Summary
With a strong background in sales and customer service, complemented by my experience in financial management, I am eager to transition into an administrative assistant role and build a fulfilling career in this dynamic field. Throughout my career, I have consistently demonstrated my organizational abilities, attention to detail, and a proactive approach to supporting operational efficiency, showcasing my drive for excellence and ability to foster meaningful connections with team members and clients.
I am particularly motivated by the opportunity to contribute to the seamless running of an organization, ensuring that administrative processes are efficient and effective while supporting teams in achieving their goals.
Looking to apply my skills to an administrative assistant role, I am confident that my experience in customer-focused environments has equipped me with exceptional communication, time management, and problem-solving abilities to excel in this position.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Sales assistant
Next
Beckton, Newham
08.2022 - Current
- Assisted customers with product selection, provided in-depth knowledge of items, and ensured a positive shopping experience to drive customer satisfaction and retention.
- Applied highly effective sales strategies, such as upselling and cross-selling, to maximize revenue and meet individual and team sales targets, while ensuring customer needs were met.
- Managed stock levels and replenished inventory on the sales floor, maintaining an organized and visually appealing display to enhance the customer experience.
- Operated point-of-sale systems to process transactions accurately and efficiently, handling cash, card payments, and refunds in line with company policies.
Junior bookkeeper
Umami Sushi Box
Gravesend, Kent
07.2021 - 07.2022
- Managed daily financial transactions, including accounts payable and receivable, ensuring accurate record-keeping and timely payments to suppliers.
- Prepared and analysed monthly financial reports to assess profitability, monitor food and operating costs, and support management in budget adjustments.
- Conducted bank reconciliations and monitored cash flow to ensure sufficient funds for daily operations and to resolve any discrepancies promptly.
- Monitored inventory costs and collaborated with the purchasing team to optimize stock levels, minimizing waste and maximizing cost efficiency.
Sales and customer service representative
River Island
Beckton, Newham
11.2019 - 03.2020
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Maintained excellent client satisfaction by providing in-depth support.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Worked in collaboration with sales team to achieve collective targets and goals.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
Education
GCSEs - 6 A*-C
Rokeby School
09.2011 - 05.2016
BTEC - Business
Rokeby School
09.2016 - 05.2018
Diploma of Higher Education - Accounting and Finance
University of East London
09.2018 - 05.2022
Skills
Communication skillsLeadershipWorking well under pressure
Customer service and satisfaction
Interpersonal and writing communication
Customer friendly
Meeting deadlines
Professional telephone demeanour
Sales acumen
Target-Driven approach
Client engagement
Approachable personality
Attention to Detail
Timeline
Sales assistant
Next
08.2022 - Current
Junior bookkeeper
Umami Sushi Box
07.2021 - 07.2022
Sales and customer service representative
River Island
11.2019 - 03.2020
Diploma of Higher Education - Accounting and Finance
University of East London
09.2018 - 05.2022
BTEC - Business
Rokeby School
09.2016 - 05.2018
GCSEs - 6 A*-C
Rokeby School
09.2011 - 05.2016