Mohammad Hassaan Qadir
Manchester, Greater Manchester
Summary
An intuitive individual searching for a Recruitment, HR, or Administrative position to enrich interpersonal skills. Geared up to help others develop goals and career growth and committed to working with the team and cultivating a healthy work environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Services Advisor
MITIE Facilities Management
03.2024 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Streamlined call handling processes for increased efficiency and reduced wait times.
Customer Advisor
B&Q
04.2023 - 06.2023
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Handling Customer Queries
- Ensured relevant actions were taken on the queries
- Stock Handling
HR Executive
iTANZ Pty Ltd
07.2020 - 01.2023
- Implementation of (ELMO) HR Software throughout the Company for the Australian region
- Working on implementing TimeTrax in the Pakistan region
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities
- Performed exit interviews, gaining useful insights to improve employee retention rates
- Spearheaded recruitment for employees using LinkedIn and referral strategies, also using tools, e.g
- Sales Navigator
Marketing Executive
Shaukat Khanam Hospital & Research Centre
02.2020 - 07.2020
- Research on Product Development
- Product Creation
- Arranging Donations
- Proofread marketing collateral to guarantee accuracy
- Managed contractors to complete design and video production projects
Customer Care Executive
Chughtai Lab
02.2019 - 02.2020
- Handled customer Interactions
- Handled incoming questions from clients
- Ensured relevant actions were taken on clients’ complaints
Education
Master of Science - Project Management
University of the West of Scotland
01.2024
MBA - Business Administration And Management
University of Central Punjab
Lahore01.2019
Bachelor of Business Administration - Marketing Management
University of Central Punjab
06.2016
Skills
- Employee relations
- Administration
- Customer Service
- Problem-Solving
- HR policy renewal
- Recruitment agency engagement
- Payroll control
- Talent Management
- Recruitment
- External Recruitment
Address
- Cheetham Hill, Manchester, M8 8DB
Languages
Urdu
Native language
English
Upper intermediate
B2
Urdu
Proficient
C2
Timeline
Customer Services Advisor
MITIE Facilities Management
03.2024 - Current
Customer Advisor
B&Q
04.2023 - 06.2023
HR Executive
iTANZ Pty Ltd
07.2020 - 01.2023
Marketing Executive
Shaukat Khanam Hospital & Research Centre
02.2020 - 07.2020
Customer Care Executive
Chughtai Lab
02.2019 - 02.2020
Master of Science - Project Management
University of the West of Scotland
MBA - Business Administration And Management
University of Central Punjab
Bachelor of Business Administration - Marketing Management
University of Central Punjab