Mohammad Dawar Tariq
London
Summary
Focused business administrator skilled in maintaining regulatory compliance with strict document control and adherence to industry best practices. Proactive problem-solver trained in conflict resolution and change management. With a deep understanding of the customer service industry, I am equipped to provide timely and effective solutions to any challenge. My exceptional time management skills, make me an asset to any team. I bring a professional demeanor and a history of success to any organization.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Business Administrator
The London Office
London, UK
05.2022 - Current
- Efficiently manage branch office operations and ensure compliance with organizational standards
- Maintain and secure databases for 20,000 client companies, deriving actionable insights for decision-making.
- Provide real-time support to 4,000+ customers via live chat, resolving inquiries promptly to maintain service excellence
- Implement automation solutions to streamline office operations and manage client correspondence effectively.
- Foster professional relationships with company directors, ensuring alignment and collaboration on strategic initiatives.
- Managed files in compliance with data protection regulations.
- Managed Purchase Orders (PO)s and tracked supplies to meet demand.
- Managed database to maintain updated records and accuracy.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Reviewed existing procedures and systems for inefficiencies and recommended actionable initiatives for improvement.
Office Administrator
MeraBoiler
London, UK
07.2021 - 03.2022
- Provided top-tier customer service with keen attention to detail and collaborative attitude
- Led productivity efforts by coordinating schedules and appointments effectively
- Managed engineer tasks and optimized routes daily
- Oversaw all incoming business inquiries and client requests promptly
- Handled over 65 calls daily with professionalism and efficiency.
Shift Manager
McDonalds
London, UK
04.2019 - 06.2021
- Resolved 2 operational bottlenecks to meet productivity goals
- Managed team of 17, coordinating shifts and floor operations
- Led UK's top-ranked team
- Designed and maintained high training standards for team of 9
- Built rapport with crew members and gathered feedback from 1100 customers for performance improvement.
Business Development Executive
Comfort Design
New Delhi, India
06.2018 - 12.2018
Civil Site Engineer
Vibhor Vaibhav Infrahome Pvt Ltd.
Ghaziabad
02.2017 - 03.2018
Education
Master of Science - Management with Project Management
06.2021 - 06.2022
Master of Business Administration - International Business
01.2019 - 01.2021
Bachelors of Technology - Civil Engineering
05.2014 - 06.2018
Skills
- Microsoft Office
- Strong communication
- Time management
- Leadership
- Team work
- Organisational
- Problem-solving
- Critical thinking
- Adaptability
- Customer Service
- Relationship building
Certification
- Foundations of project Management, Google - April 2024
- GDPR Training, High-Speed Training - January 2022
- Anti-Money Laundering (AML) Financial Crime, High Speed Training - January 2022
- Trainee civil engineer, Lucknow Metro Rail Corporation, Lucknow - January 2017
Timeline
Business Administrator - The London Office
05.2022 - Current
Office Administrator - MeraBoiler
07.2021 - 03.2022
BPP University - Master of Science, Management with Project Management
06.2021 - 06.2022
Shift Manager - McDonalds
04.2019 - 06.2021
University of Greenwich - Master of Business Administration, International Business
01.2019 - 01.2021
Business Development Executive - Comfort Design
06.2018 - 12.2018
Civil Site Engineer - Vibhor Vaibhav Infrahome Pvt Ltd.
02.2017 - 03.2018
Integral University - Bachelors of Technology, Civil Engineering
05.2014 - 06.2018
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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