Mahnoor Shahid

A highly adaptable professional with a strong background in problem-solving, communication skills, and public speaking. Demonstrates resilience in stressful situations and remains calm under pressure. Proficient in digital correspondence, social media platform use, and e-commerce platforms. Reliable and punctual with a solid understanding of service level agreements and extensive helpdesk experience.

Offering strong communication and linguistic skills with deep understanding of cultural nuances. Knowledgeable about building rapport and fostering understanding between diverse groups. Ready to use and develop language proficiency, active listening, and problem-solving skills in Customer service dispatcher role.

EF SET CERTIFICATE (PROFICIENT)

In my free time, I enjoy volunteering, which allows me to engage with people from diverse backgrounds and strengthen my interpersonal skills. I also participate in team sports, where I’ve developed a strong sense of collaboration, communication, and problem-solving under pressure. Additionally, I have a keen interest in reading self-development books, particularly those focused on communication and emotional intelligence skills that are highly valuable in customer service. I’m also passionate about learning new languages, as it enhances my cultural awareness and adaptability when interacting with different individuals.