Mohammad Abdul Halim
London,Greater London
Summary
Customer-Focused Professional with extensive experience in financial services and hospitality. Delivered high-quality support through effective communication and problem-solving skills, ensuring customer satisfaction even in sensitive situations. Committed to fostering positive experiences by adapting to diverse customer needs and enhancing confidence in digital services.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Ria Money Transfer
London
05.2023 - 06.2025
- Delivered face-to-face customer support, assisting with money transfers and financial transactions in a fast-paced environment
- Handled sensitive customer situations with empathy and professionalism, including urgent or high-value transfers
- Carried out ID verification and compliance checks to prevent fraud and ensure secure transactions
- Clearly explained services, fees and processes, helping customers understand and feel confident in their transactions
- Resolved customer queries efficiently while maintaining accuracy and attention to detail
- Supported customers from diverse backgrounds, adapting communication style to meet individual needs
- Maintained strict confidentiality when handling personal and financial information
- Worked collaboratively with team members to ensure smooth daily operations and high service standards
Cashier/Waiter
Royal Spice
London
06.2021 - 04.2023
- Delivered high-quality customer service in a busy restaurant environment, ensuring a positive experience for all guests
- Handled customer queries, complaints and special requests with professionalism, empathy and quick problem-solving
- Managed payments and cash handling accurately, maintaining attention to detail in a fast-paced setting
- Communicated clearly with both customers and team members to ensure smooth service and minimise errors
- Adapted to a wide range of customer needs, providing a personalised and attentive service
- Remained calm and efficient under pressure during peak hours, consistently meeting service expectations
- Built rapport with regular customers, contributing to a welcoming and trusted environment
Education
A-Levels - BTEC Business Level 3 National Diploma & London Institute of Banking & Finance
George Greens Sixth Form School
London, ENG01-2023
GCSEs -
George Greens Secondary School
London, ENG01-2021
Skills
- Financial Services Knowledge – Gained understanding of remittance services, currency exchange, and compliance regulations
- Customer Service – Improved communication and problem-solving skills, especially with clients from diverse backgrounds
- Attention to Detail – Ensured accurate processing of transactions while complying with legal and company standards
- Teamwork – Collaborated closely with colleagues to ensure smooth daily operations
Languages
English
First Language
Bengali
Advanced
C1
Timeline
Customer Service Representative
Ria Money Transfer
05.2023 - 06.2025
Cashier/Waiter
Royal Spice
06.2021 - 04.2023
A-Levels - BTEC Business Level 3 National Diploma & London Institute of Banking & Finance
George Greens Sixth Form School
GCSEs -
George Greens Secondary School