Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Mohammad Aaryan Karim

Oldham,Lancashire

Summary

Brings 2 years of customer service assistant experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success. Responsible and dedicated customer service assistant with proven multitasking and organisational skills. Proficient operating in fast-paced environment to coordinate paperwork, process payments and complete orders.

Proactively manages shipments and coordinate deliveries with strong attention to detail and systematic approach. Responsible and dedicated customer service team member with proven multitasking and organizational skills.

Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.

Skilled customer service Assistant with extensive experience within office and call centre settings. Consistently exceeds expectations with dedicated work ethic and passion for helping people. Committed to first-class service, strong results and applying consistent best practices.

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires and providing customized solutions to build loyalty.

To seek and maintain Part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Overview

2
years of professional experience
1
year of post-secondary education

Work history

Abdul Khalid
Oldham, Lancashire

Customer Service Assistant
07.2020 - 02.2022

Job overview

  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Helped colleagues with handling complex queries, decreasing turnaround times.
  • Liaised with clients to facilitate successful delivery of orders.
  • Identified service issues and contributed ideas to improve quality-of-service levels.
  • Observed established privacy regulations in safeguarding client data.

Education

North Chadderton School
Oldham

GCSEs from Business
05.2023 - 06.2023

University overview

North Chadderton School
Oldham

GCSEs from ICT
05.2023 - 06.2023

University overview

North Chadderton School
Oldham

GCSEs from Psychology
05.2023 - 06.2023

University overview

North Chadderton School
Oldham

GCSEs from Maths
05.2023 - 06.2023

University overview

North Chadderton School
Oldham

GCSEs from English
05.2023 - 06.2023

University overview

North Chadderton School
Oldham

GCSEs from Science
05.2023 - 06.2023

University overview

Skills

  • Stock management
  • Quality Control
  • Customer relations
  • Documentation and reporting
  • Inbound and outbound calling
  • Complaint resolution
  • Technical Support
  • Till counting
  • Cash Handling
  • Multi-line phone talent
  • Order fulfillment
  • Sales expertise
  • Strategic sales knowledge
  • Receiving support
  • Money handling abilities
  • Customer service Assistant
  • Team player
  • Self-motivated
  • Office 365 usage
  • Customer experience
  • Customer care

Languages

Bengali
Elementary
English
Fluent

Timeline

North Chadderton School
GCSEs from Business
05.2023 - 06.2023
North Chadderton School
GCSEs from ICT
05.2023 - 06.2023
North Chadderton School
GCSEs from Psychology
05.2023 - 06.2023
North Chadderton School
GCSEs from Maths
05.2023 - 06.2023
North Chadderton School
GCSEs from English
05.2023 - 06.2023
North Chadderton School
GCSEs from Science
05.2023 - 06.2023
Customer Service Assistant
Abdul Khalid
07.2020 - 02.2022
Mohammad Aaryan Karim