Mohammad Zakir
Telford,TFW
Summary
Effective quality professional bringing proven success in driving continuous improvement initiatives in Quality Engineer roles. Focused and diligent with commitment to fostering corporate mission. Consistently acknowledged for implementing actionable initiative to reduce error rates and optimize company processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead QA Engineer
Coforge U.K
01.2024 - Current
- Worked on multiple Tax regimes with in the UK
- Deals with multiple XML Payloads to process the request
- Strong utilization of the tools like Altova XML Spy, Beyond Compare and Notepad++
- Used the postman to process multiple API requests of different methods in multiple environments
- Worked with multiple Integration systems from process request to storage data like ADAP, EIS, AWS
- Closely worked with clients for Sprint Planning ceremonies at client locations
- Played the Business Analyst role to get the enhancements requirements
- Handled the team with 6 people starting with allocations to deliveries
- Conducted refinement session, Defect Triage with in the sprints
- Performed Regression Testing using selenium Automation with Java.
- Enhanced team collaboration by actively participating in Agile/Scrum meetings, providing valuable insights on quality assurance aspects.
- Advanced departmental knowledge-sharing by training new QA Engineers on company-specific testing methodologies and tools.
- Enhanced software quality by developing and implementing comprehensive testing strategies.
- Assisted project managers in estimating resource requirements and timelines for QA efforts, ensuring alignment with project deadlines.
- Reduced product defect rates by creating robust test cases and meticulously executing them.
- Contributed to successful product launches through meticulous end-to-end testing of applications.
- Supported continuous integration efforts with timely execution of automated test suites, ensuring rapid feedback to developers.
- Optimized test coverage by maintaining a well-organized, up-to-date library of test cases corresponding to application requirements changes over time.
- Promoted a culture of continuous improvement by regularly reviewing and refining QA processes, tools, and methodologies.
- Improved team efficiency with streamlined test processes, resulting in faster release cycles.
- Delivered reliable automation solutions using industry-standard frameworks, reducing manual effort required in repetitive tasks.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Kept scripts and test cases updated with current requirements.
Lead QA
DPIE(NSW)
04.2021 - 12.2023
- Used Case Manager portal to test on functional Testing
- Part of Agile meetings (Stand-ups, Sprint planning, Retrospective meetings)
- Worked on Case life cycles, flows and stages
- Worked with multiple operators to validate limitation of application
- Involved in Integration testing to validate data from other applications like Salesforce
- Part of QA meetings held from other scrum teams
- Given user stories demos to BA’s and Product owners
- Part of Agile meetings (Stand-ups, Sprint planning, Retrospective meetings)
- Prepared Regression scenarios for every release.
- Implemented automation tools, increasing testing accuracy and reducing manual effort.
- Mentored junior team members, fostering growth and enhancing team performance.
- Standardized bug reporting methods for better communication between QA and development teams.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality products.
- Reduced defect leakage by effectively conducting regression testing after each release cycle.
- Improved customer satisfaction with thorough validation of user requirements during the testing process.
- Conducted root cause analysis on recurring defects, implementing preventative measures to reduce future occurrences.
- Facilitated seamless integration of new team members into ongoing projects through comprehensive training programs and documentation support.
- Collaborated with development teams to resolve issues and implement improvements, elevating overall product quality.
- Streamlined QA processes for improved efficiency, reducing project completion time.
- Enhanced software quality by developing comprehensive test strategies and plans.
Pega Test Engineer
AGCS (CUBE Liability)
01.2020 - 03.2021
- Worked with Pega Diagnostic Cloud to see the exceptions
- Worked on Case Management
- Worked on Agile SAFe Methodology
- Used clipboard to validate payload data from other applications
- Worked on different user access roles to restrict limitation of application
- Involved in Integration testing to fulfil the case orders
- Performed SIT, UAT and Regression
- Involved in QA meetings from other scrum teams
- Attended Daily Stand-up meetings for status updates
- Involved in PI planning for release
- Supported in User story creations
- Given stories demos to BA’s and Product owners
- Hands on Experience with Gherkin syntax for preparation create test cases
- Used Cucumber framework for automation
- Involved in Automation script preparation once manual testing is completed.
- Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
- Tracked test reports and failures determined by root cause data trends.
- Optimized regression testing efforts through continuous improvement of test cases and methodologies.
- Reviewed, evaluated, and identified requirements for testability.
- Reduced product defects by performing thorough root cause analysis and implementing corrective actions.
- Tested, identified and troubleshot problems with networks.
- Created comprehensive test plans, test scripts, and use cases to support testing objectives.
- Created plans for test method validation using research or field observations.
- Developed comprehensive test plans and workforce breakdown structures for complete systems.
Software Test Engineer
CSC (Fulfilment)
05.2018 - 01.2020
- Worked with Pega Designer Studio to test case Management
- Hands on experience with Pega Clipboard tool
- Worked on Case life cycles, Process Flows, Activities, DT, Report Definitions and Work group
- Performed SIT, UAT and Regression testing
- Closely work with BAs to get Business knowledge on functional
- Used Postman tool to Route case orders
- Provide the status on daily basis in Scrum meeting
- Involved in stories estimation in grooming sessions
- Involved in Retrospective meetings
- Involved in demos with BA’s and Product owners.
- Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
- Improved software quality by designing and executing comprehensive test plans and cases.
- Fixed identified issues to improve workflows.
- Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
- Conducted regression testing, analyzed results, and submitted observations to development team.
- Created successful test scripts to manage automated feature testing,
- Optimized test cases to maximize success of manual software testing.
- Streamlined testing processes by developing reusable test scripts and templates.
- Identified and tracked software defects and supported developers in resolving problems by completing additional tests.
- Coordinated regression test automation activities across supported applications.
- Conducted regression testing and submitted observations to development team.
- Worked closely with different departments to develop innovative solutions to functionality issues.
Software Test Engineer
CSC (Business License)
05.2018 - 01.2020
- Worked on functional Testing using Pega Designer Studio
- Run the Activities to get data from other applications
- Hands on experience with Agent processing orders
- Used clipboard to validate payload data from other applications
- Worked on Sections to identify UI issues
- Worked on different user access roles to restrict limitation of application
- Involved in Integration testing to fulfil the case orders
- Worked with Oracle Data base to validate data persisted
- Used Splunk for see error logs
- Performed SIT, UAT and Regression
- Created Automation Scripts using ATM tool
- Involved in Weekly QA meetings to deliver the application with more quality
- Involved in API testing used Postman tool to test API’s
- Attended Daily Scrum meetings for status updates and part of Retrospective meetings
- Given stories demos to BA’s and Product owners.
- Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
Software Engineer
Humana (HIT)
01.2016 - 05.2018
- Coordinate with the Development, Database Administration, QA, and IT Operations teams to ensure there are no resource conflicts
- Worked with Fiddler for debugging proxy
- Worked with SoapUI for web services, functional and load testing
- Good experience with Transaction viewer tool for understanding of XML and HL7 language’s
- Used HT5010 tester for testing of clinical data
- Deployed code from DEV Staging QA PROD
- Involved in White box testing using branch coverage, path coverage and statement coverage
- Involved in test scenarios/test cases preparation and execution as a part of System/Integration/Regression testing
- Involved in daily status reporting/calls with the clients
- Project used Agile methodology and Squids for development/ test Progress
- Used Squids for tracking tests and defects
- Well experience in handling XML requests and responses and conducted analysis of the results using XML SPY
- Worked with HL7 standards for clinical transactions
- Worked with Requirement Traceability Matrix
- Worked with visual studio for white box testing
- Worked with SQL server for DB testing
- Supported for load test, stress test and volume test
- Extensively used in Microsoft office suite (MS word, Excel and Power points).
Software Engineer
Cambia Health Solutions
06.2015 - 05.2018
- As a QA, performs testing activities by using the applications like CAPS, Salesforce, Facets, managing defects in tool- Rally
- Good experience in the project life cycle phases like Analysis of User Requirements
- Read all the documents and understand what needs to be tested
- Develop test cases and prioritize testing activities
- Execute all the test cases and report defects, define severity and priority for each defect
- Carry-out regression testing every time when changes are made to the code to fix the defects
- Defect Tracking
- Prepared Suggestion Documents to improve the quality of the application
- Communicated the client & on-site leads on daily basis.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Maintained existing software systems by identifying and correcting software defects.
Education
Bachelor of Technology - Mechanical Engineering
Nalanda Institute of Engineering And Technology (NIET)
India05.2013
Board of Intermediate -
Sri Srinivasa Junior College
India04.2009
Board of Secondary Education -
Z.P.P.H.S Thotlavalluru
India05.2007
Skills
- Altova XML SPY, SoapUI, Postman, Fiddler, Balsamiq, Selenium and ATM
- Microsoft SQL Server 2008, Oracle
- Windows 7/ 8/10
- 9 years of involvement with IT industry as Quality Assurance and Automation designer Functional testing experience in Pega, API, Webservices and Database Involved in defect fixes by using Pega Designer studio Deals with Flows, Stages, Integration Services, SLA’s, Activities, Data Transforms, Data Pages, Case Management and Agents Experience in working with Agile Methodology, Agile Scrum and Scrum Reporting Proficient in usage of various stages of software testing life cycle and carried out Functional, Integration, Regression, System, Smoke and User Acceptance Testing Affluent expertise in creating Test Plans, Requirement Traceability Matrices, Test scenarios, Creation and Execution of Test Cases Expertise in Defect Management Cycle tools-JIRA, Rally, Squids, Version one and well versed with Status and Metrics Reporting Developed Use Cases with Gherkin Syntax Went Above and beyond in developing Automation scripts utilizing Automation Test Manager and Selenium Performed UI/UX testing in Multi/Cross browser with versions Expertise in working with numerous domains like USA Healthcare AHM250, Insurance, Business and Construction Knowledgeable in creation of Test data using HIPAA and HL7 Transactions Skilled in reading of members clinical data by using Transactions Viewer tool End to End exposure in analysis of complex XML requests and responses using SOAPUI, Fiddler, Postman and Altova XML SPY Hands on SQL skills in RDBMS using Microsoft SQL Server and Oracle Possess hands on experience with Pega 72,722, 81, 84 versions Have strong analytical, multi-tasking, problem-solving and organisation skills Good experience in US Health care & Business domain and knowledge on AHM250
- Regression Testing
- Test case design
- Cross-browser testing
- Quality Metrics Analysis
- Test Data Management
- Performance Testing
- Test environment setup
- Requirements Analysis
- Quality processes
- Manual Testing
- Test Planning
- Integration Testing
- Functional Testing
- Defect tracking
- Exploratory Testing
- Smoke Testing
- Sanity Testing
- System Testing
- Software Quality Assurance
- Continuous Improvement
- Quality Assurance
- Test Plan Development
- Defect monitoring
- Automation scripting
- Web and Mobile Application QA
- Scenarios and Use Cases
- Scrum Methodology
- Manual test case preparation
- Defect Tracking and Reporting
- HIPAA knowledge
- Healthcare Industry
- Defect Tracking Management
- Test result analysis
- User Acceptance Testing
- Agile Methodology Experience
- Regression Testing Techniques
- PEGA UI Testing
- PEGA DCO Testing
- Performance Testing Knowledge
- PEGA Debugging Tools
- PEGA BPM Testing
- PEGA Testing Expertise
- PEGA Rules Validation
- Test Scenario Creation
- Business Process Management
Certification
- PRPC V 7.4 Pega Certified System Architect (CSA)
- PRPC V 8.0 Pega Certified Senior System Architect (CSSA)
Timeline
Lead QA Engineer
Coforge U.K
01.2024 - Current
Lead QA
DPIE(NSW)
04.2021 - 12.2023
Pega Test Engineer
AGCS (CUBE Liability)
01.2020 - 03.2021
Software Test Engineer
CSC (Fulfilment)
05.2018 - 01.2020
Software Test Engineer
CSC (Business License)
05.2018 - 01.2020
Software Engineer
Humana (HIT)
01.2016 - 05.2018
Software Engineer
Cambia Health Solutions
06.2015 - 05.2018
Bachelor of Technology - Mechanical Engineering
Nalanda Institute of Engineering And Technology (NIET)
Board of Intermediate -
Sri Srinivasa Junior College
Board of Secondary Education -
Z.P.P.H.S Thotlavalluru
- PRPC V 7.4 Pega Certified System Architect (CSA)
- PRPC V 8.0 Pega Certified Senior System Architect (CSSA)
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