MS Office
Mohammad Yousaf
Visa Consultant
83 Victoria Street, London
Summary
Adept Visa Consultant and Virtual Assistant at Prince Visa Service, I streamlined application processes, significantly boosting approval rates and client satisfaction. Leveraging strong communication and visa application expertise, I enhanced team efficiency and confidentiality management, proving my decision-making capabilities and customer service excellence.
Overview
13
13
years of professional experience
Work History
Visa Consultant
Prince Visa Service
London, England
01.2023 - Current
- Streamlined the visa application process for clients, resulting in reduced wait times and increased approval rates.
- Served as a reliable resource for colleagues, sharing insights and expertise gained through experience working on various visa types and cases.
- Provided support throughout the entire visa application process, maintaining clear communication channels with clients at all stages.
- Supported applicants through visa process and helped correct different issues.
Virtual Assistant
Prince Visa Service
01.2012 - 08.2022
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Enhanced client satisfaction by efficiently managing and organizing schedules, visa appointments.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Organized and managed team tasks using Trello.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Maintained strict confidentiality of sensitive information, ensuring trust and reliability in client relationships.
Education
Post Graduate Diploma - Information Technology
London College of Business And Finance
London 04.2001 -
Skills
Strong Communication Skills
Visa application expertise
Decision-making capabilities
Excellent customer service
Software
Trello
Languages
Urdu
Native language
English
Beginner
A1
Timeline
Visa Consultant
Prince Visa Service
01.2023 - Current
Virtual Assistant
Prince Visa Service
01.2012 - 08.2022
Post Graduate Diploma - Information Technology
London College of Business And Finance
04.2001 -
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