Mohammad Younes
Dubai,UAE
Summary
Results-driven Support Manager with knack for resolving customer issues and improving team performance. Known for implementing streamlined processes that increase efficiency and enhance customer satisfaction. Skilled in leading teams to exceed targets and foster collaborative work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Development Manager
Hospinorm
Dubai
06.2023 - Current
- Conducted market research to identify potential business opportunities.
- Assessed competitor activities for strategic positioning.
- Streamlined processes to improve overall efficiency.
- Developed strategies to target healthcare markets, achieving increases in client acquisition.
- Conducted market analyses to align services with evolving industry demands and regulatory compliance.
- Strengthened relationships with stakeholders, enhancing client satisfaction and loyalty.
SkyCargo Support Manager
Emirates Airlines SkyCargo
Dubai
01.2020 - 05.2023
- Tracked and documented metrics and evaluated trends to inform future strategies.
- Tracked and documented metrics, and evaluated trends.
- Monitored employee and customer interactions to assess quality of service.
- Customer and stakeholder management.
- Hands-on commercial sales and operations.
- Provide customer feedback to internal teams to continuously improve offered products and services.
- Produced weekly and monthly reports to ensure improved team productivity and performance.
Intern
Prime Minister's Office
Dubai
06.2017 - 08.2017
- Worked with the Department of the Future at the Prime Minister's Office which provides support and consultation to the Prime Minister, the UAE Cabinet and Minister of Cabinet Affairs; assisting them in the decision-making process and executing tasks related to projects such as Vision 2030 and the UAE Digital Government Strategy 2025.
- Shadowed manager to broaden knowledge and learn tasks.
- Participated in training and seminars to enhance skills and promote growth.
- Created presentations and important documents for staff meetings.
Intern
SAP
Walldorf, Germany
06.2015 - 09.2015
- I have worked in the Middle East Relations Dept involved in communications, brief writing, Media Relations, presentations and liaison with various departments.
- Creating presentation, briefings and important documents for staff meetings.
- Researching the latest trends to keep abreast with new products and features.
- Distributing marketing materials to acquire targeted customers.
- Shadowing the manager to broaden knowledge and learn tasks.
Education
Bachelor's degree - International Relations
King's College London
United Kingdom 09/2014 - 05/2017
A Master's degree - Service Management and Design
University of Warwick
United Kingdom 09/2017 - 03/2019
Skills
- Deep understanding of Service Design principles
- Ability to apply design thinking to solving real-world problems
- Strong analytical and research skills
- Effective management of service delivery teams
- Comprehensive understanding of Global politics, economics, and Social systems
- Effective communication skills (oral and written)
- Problem-solving and decision-making abilities
- Teamwork and collaboration driven
- Time-management and organization skills
- Open and clear communicator
Accomplishments
- University of Warwick is a rigorous academic program that equipped me with a wide range of valuable skills. Completing this program helped me gain a deep understanding of service design principles, as well as the ability to apply design thinking to real-world problems.
- I have developed strong analytical and research skills, and the ability to identify and analyze trends in the service industry.
- I am a skilled communicator; able to communicate complex concepts and ideas to a wide range of stakeholders.
Certification
'Launching a Startup' Certificate from Stanford University.
Languages
English
Fluent
Arabic
Native
German
Fluent
Timeline
Business Development Manager
Hospinorm
06.2023 - Current
SkyCargo Support Manager
Emirates Airlines SkyCargo
01.2020 - 05.2023
Intern
Prime Minister's Office
06.2017 - 08.2017
Intern
SAP
06.2015 - 09.2015
Bachelor's degree - International Relations
King's College London
09/2014 - 05/2017
A Master's degree - Service Management and Design
University of Warwick
09/2017 - 03/2019
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