Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Software Supervisor
Smyths Toys Superstores
Conwy / Manchester, North Wales / West Midlands
06.2022 - Current
Used critical thinking to break down problems, evaluate solutions and make decisions.
Ran errands and provided general office support in a professional environment.
Passionate about learning and committed to continual improvement.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Exercised leadership capabilities by successfully motivating and inspiring others.
Gained strong leadership skills by managing projects from start to finish.
Identified issues, analyzed information and provided solutions to problems.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
High level of understanding in the technological industry by keeping update on the latest tech, hardware and games.
Paid attention to detail while completing assignments.
Retail Assistant
Spar
Conwy, CWY
05.2019 - 05.2019
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Greeted customers, helped locate merchandise, and suggested suitable options.
Worked closely with shift manager to solve problems and handle customer concerns.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Assistant IT Manager
T-Tech South Africa
Sunnyside, Pretoria
02.2019 - 04.2019
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Supported implementation of warehouse management system software applications to enable centralized management of tasks.
Communicated regularly with customers concerning data exchange and technology integration.
Oversaw development and implementation of improvements to support and network operations.
Proven ability to learn quickly and adapt to new situations.
Worked flexible hours across night, weekend and holiday shifts.
Developed and maintained courteous and effective working relationships.
Demonstrated respect, friendliness and willingness to help wherever needed.
Skilled at working independently and collaboratively in a team environment.
Bar Staff Member
Castle Hotel
Conwy, CWY
12.2018 - 01.2019
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Served high customer volumes during special events, nights, and weekends.
Crafted special drinks and cocktail menu items for seasonal offerings.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Kept bar presentable and well-stocked to meet customer needs.
Fast Food Crew Member
McDonald's
Llandudno Junction, CWY
06.2016 - 12.2018
Performed shift change tasks each day to keep store neat and running smoothly.
Took orders, prepared meals, and collected payments.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Greeted customers promptly and took orders to keep flow of traffic moving.
Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Worked well with teammates and accepted coaching from management team.
Collaborated with team members to complete orders.
Received and processed customer payments and estimated and communicated wait times accurately.
Education
GCSE - Information Technology Llandrillo College A Level (Year 1)
Llandrillo College
Rhos-on-Sea
09.2017 - 05.2018
GCSE - General Education
Ysgol John Brights
Llandudno, CWY
09.2011 - 06.2016
Access Corse - Social Studies
Llandrillo College
Rhos-on-Sea
09.2019 - 05.2020
Skills
Software repair
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Accomplishments
Supervised team of 4/5 staff members on a day to day basis. This involved training on numerous different topics from money handeling, fraud prevention to POS and offer sheet management
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Working overtime and out of hours to ensure any one who needed my help would be ablke to reach me.
Taking responsibilty for the saftey of my team and merchandise.
Organising schedules and guides to help new employees feel at ease when coming to work alone.
Timeline
Software Supervisor
Smyths Toys Superstores
06.2022 - Current
Access Corse - Social Studies
Llandrillo College
09.2019 - 05.2020
Retail Assistant
Spar
05.2019 - 05.2019
Assistant IT Manager
T-Tech South Africa
02.2019 - 04.2019
Bar Staff Member
Castle Hotel
12.2018 - 01.2019
GCSE - Information Technology Llandrillo College A Level (Year 1)