Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
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Mohammad Sakeb Alam

Summary

Ambitious Management Trainee with a client-focused approach and a strong drive to achieve operational objectives. Contributes to strategic plans and reviews, ensuring successful implementation. Experienced in planning, analyzing, and implementing projects, adept at establishing schedules and project parameters. Previous roles include 4 years as a Senior Process Executive for the Insurance claim profile and customer assistance at Cognizant Technology Solutions. Also worked for 11 months as a Senior Process Executive for an onshore client training program at Exl India Pvt Ltd. Prior to that, spent 4.8 years as a Management Trainee for the OTC (Order to cash) profile, specializing in deduction and invoicing on the SAP platform at Genpact. Additionally, gained valuable experience as a Customer Service Representative for 1 year, providing prompt resolutions to product-related inquiries.

Overview

9
9
years of professional experience

Work History

Management Trainee

Genpact India Private Limited
01.2020 - 08.2024
  • Drive the transition of the new process
  • Handling team of 8 members and tracking their day-to-day productivity
  • Allocation of work on daily basis and regulating those as per priority
  • Performing QC audits for the entire team member
  • Taking care of vendor disputes on the rejected chargeback lines
  • Applying payments received from vendors
  • Taking client call to resolve the issue in a quicker and efficient way
  • Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
  • Handled day-to-day customer or client questions via telephone or email.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.
  • Described product to customers and accurately explained details and care of merchandise.

Senior Associates

EXL Private India Limited
03.2019 - 01.2020
  • Make decision for payment & denial of Medical Bills
  • Deliver the allocated work within time limit
  • Responsible for solving the team problem with client on call
  • Mentoring New Onboard Associates
  • Always head up for innovative ideas for process improvement
  • Helping Management team with the performance of the team

Senior Process Executive

Cognizant
07.2015 - 03.2019
  • Responsible to work for Customer Workers Comp Experience fund used for Medical
  • Involved in the process improvement ideas
  • Mentoring the new hires
  • Allocation of Client work to team
  • Assisting team leader for organizing team events and representing team at various events

Education

BBA -

Lucknow University
03-2013

12th -

CBSE
03-2009

10th -

CBSE
03-2007

Skills

  • Leadership
  • Time management
  • Computer skill (MS office, SAP tool, AS400)
  • Customer service
  • Interpersonal Communication
  • Problem Solving

Accomplishments

  • Received best employee award of the quarter twice in Genpact
  • Appreciation from US client for good customer support and good problem solving
  • Drive the project on backlog goods in Cognizant that maximise the billing
  • Resolved product issue through consumer testing.
  • Collaborated with team of 14 in the development of claim submitted by client to release the payment.

Personal Information

  • Date of Birth: 01/05/91
  • Nationality: Indian

Timeline

Management Trainee

Genpact India Private Limited
01.2020 - 08.2024

Senior Associates

EXL Private India Limited
03.2019 - 01.2020

Senior Process Executive

Cognizant
07.2015 - 03.2019

BBA -

Lucknow University

12th -

CBSE

10th -

CBSE

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Mohammad Sakeb Alam