Mohammad Rashid
Transport coordinator/Fleet management
Bedford ,Bedfordshire
Summary
Highly skilled professional with extensive expertise in GPS operation, safety consciousness, and geographical knowledge. Demonstrates exceptional abilities in trip planning, technical communication, and customer service orientation. Proficient in Microsoft Office Suite and adept at handling remote card payments and accurate fare collection. Known for a proactive initiative, strategic planning, and a positive attitude. Committed to maintaining health and safety regulations while optimising routes and ensuring effective crisis management.
Overview
28
28
years of professional experience
Work History
Taxi operator
A1 Cars
Bedford, Bedfordshire
02.2023 - Current
- Collaborated closely with other drivers; optimised routing efficiency.
- Followed all traffic laws for safety assurance on the roads.
- Kept accurate records of journeys for transparency in transactions.
- Communicated effectively with dispatchers to improve ride coordination.
- Resolved minor technical issues promptly; ensured uninterrupted operations.
- Provided transport services after hours; catered to diverse customer needs.
- Maintained high standard hygiene measures in taxi; promoted healthy travel environment.
- Dealt tactfully with difficult passengers, ensuring a peaceful ride environment.
- Assured timely pick-up and drop-off for improved client convenience.
- Stayed calm under pressure during peak hours; maintained professional demeanour.
- Handled emergencies swiftly, prioritising passenger safety at all times.
- Offered sightseeing advice to tourists; improved their overall travel experience.
Taxi dispatcher
Skyline Taxis and Private Hire
Milton Keynes, Buckinghamshire
11.2019 - 12.2022
- Streamlined booking process, resulting in increased ride requests fulfilment.
- Monitored road conditions, facilitating timely updates for drivers to prevent delays.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Ensured efficient taxi dispatching by managing and coordinating drivers' schedules.
- Enhanced communication between drivers and customers through diligent information relay.
- Facilitated financial transactions between the company and customers seamlessly without discrepancies.
- Assisted in recruitment and training of new dispatchers to maintain high service standards.
- Kept accurate records of dispatched calls, aiding in performance assessment analysis.
- Managed high-pressure situations, ensuring smooth operation during peak hours.
- Utilised GPS systems effectively to monitor taxi locations in real-time.
Student
De Montford University
Bedford , Bedfordshire
12.2015 - 12.2016
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
- Gained valuable team working experience by participating in multiple group projects.
- Joined debate club to enhance public speaking and persuasion skills.
- Took part in charity fun run to demonstrate physical endurance and determination.
- Listened intently to lectures and took detailed notes covering topics.
Survey interviewer
ICM Direct/Walnut Ltd
Bedford , Bedfordshire
05.2009 - 03.2013
- Followed established protocol in cases of non-response or refusal from prospective participants, respecting their rights not to participate.
- Developed an effective communication strategy to explain survey objectives clearly to respondents.
- Demonstrated flexibility whilst conducting surveys at various times suitable for respondents, accommodating their schedules whenever possible.
- Participated in training sessions regularly to stay updated on latest survey methodologies and ethical guidelines.
- Ensured accuracy of collected data through careful verification processes.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Established rapport with candidates, fostering a positive atmosphere during interviews.
- Maintained thorough documentation of each interview session for future reference and analysis.
- Improved interview procedures by implementing a more structured questioning technique.
- Analysis of quantitative & qualitative research including business surveys for corporations.
Telephone sales agent
Telefocus Ltd
Flitwick , Bedfordshire
09.2006 - 01.2009
- Used product knowledge, resulted in successful upselling opportunities.
- Exceeded personal sales targets using persuasive selling techniques.
- Made [Number]+ outbound calls to businesses and individuals daily.
- Coordinated in-person visits with sales representatives to progress customer engagement.
- Optimised customer experience by tailoring responses to individual needs.
- Followed company policies and regulations strictly during all client interactions.
- Handled customer queries focused on first-call resolution.
- Delivered consistent performance under high-pressure sales environment.
- Answered customer enquiries with excellent customer service skills.
- Built strong client relationships through empathetic communication techniques.
- Maintained updated customer records for improved future interactions.
- Delivered exceptional after-sales customer care to promote customer loyalty.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
- Collaborated with team members to reach collective sales targets.
- Resolved conflicts and complaints with a professional demeanour.
Platform assistant
Thameslink
Luton, Luton
09.2005 - 07.2006
- Handled ticket enquiries, resulting in streamlined boarding process.
- Monitored spare track part inventory in alignment with scheduled track maintenance services.
- Managed lost property records accurately, aiding item recovery efforts.
- Facilitated luggage assistance to ease passenger inconvenience.
- Conducted regular platform checks to maintain operational standards.
- Safeguarded team and equipment by using correct flags and signal systems during emergencies and maintenance activities.
- Increased safety on the platform by vigilantly monitoring passenger behaviour.
- Assisted passengers with special needs for smooth journey.
- Collaborated with station staff, fostering team efficiency.
- Reported maintenance issues promptly, preventing potential hazards on the platform.
- Adhered strictly to safety procedures, minimising accidents on the platform.
- Responded promptly to emergency situations, ensuring passenger safety.
- Met daily requirements by interpreting and properly applying work instructions.
- Supervised platform during peak hours to prevent overcrowding incidents.
- Maintained clean and tidy environment to improve passenger comfort.
- Displayed energy and enthusiasm in fast-paced environment.
- Increased customer satisfaction by resolving issues.
- Applied positive customer service approach to increase satisfaction levels.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Delivered services to customer locations within target timeframes.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Enhanced customer experience by providing timely and accurate platform information.
- Offered guidance during service disruptions for maintained customer satisfaction.
- Provided train schedule updates for improved travel planning.
Train and station cleaner
Thameslink
Luton, Luton
08.2001 - 08.2005
- Provided excellent customer service when interacting with passengers during work duties, contributing to positive station atmosphere.
- Patrolled carriages regularly to remove litter and provide necessary emergency cleaning for continued hygienic conditions.
- Polished glass, mirrors and metal items to attractive shine.
- Employed correct use of protective clothing during work shifts safeguarding personal wellbeing.
- Completed quick-turnaround cleaning of vehicles between routes.
- Wiped down fixtures to remove built-up dust and maintain appearance.
- Undertook thorough post-event cleanup tasks after special events at stations, restoring normalcy swiftly.
- Maintained high standards of cleanliness in public areas, promoting a pleasant environment for travellers.
- Swept platform area daily before peak times resulting in well-kept surroundings.
- Maintained spotless carriage cleanliness through meticulous attention to health and hygiene standards.
- Trusted with keys for accessing restricted areas demonstrating reliability and trustworthiness.
- Ensured prompt removal of litter from platforms, contributing to a clean and tidy station image.
- Sanitised communal touchpoints for optimum worker and visitor health and wellness.
- Collaborated closely with other staff members to identify areas needing extra cleaning effort, enhancing overall cleanliness of premises.
- Employed optimal safety practices to eliminate risks, hazards and accidents.
- Supported team by demonstrating respect and willingness to help.
- Applied positive customer service approach to increase satisfaction levels.
Administration clerk
Forrester Foods
Bedford , Bedfordshire
05.1998 - 04.2001
- Took dictation and transcribed words for staff to create records and correspondence.
- Wrote professional letters, emails and memoranda for business communication.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Welcomed visitors warmly, creating a positive first impression of the organisation.
- Conducted thorough data entry tasks, maintaining accuracy in information management systems.
- Managed incoming and outgoing mail on, maintaining prompt responses and filing for maximum office efficiency.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Arranged filing systems for easy use and retrieval by personnel.
- Utilised Microsoft Office Suite, improving task completion speed.
- Examined, scanned and input documents in software system.
- Photocopied, laminated and bound documents with efficiency and attention to detail to support staff members with preparation for meetings and presentations.
- Managed office supplies and inventory for day-to-day operations.
- Classified physical and digital documentation with correct codes.
- Coordinated appointment scheduling, optimising use of office resources.
- Worked with colleagues to streamline administrative processes and improve workflow.
- Responded promptly to phone and email inquiries.
- Delivered excellent customer service through phone and email correspondence.
- Enhanced customer service with clear, concise communication.
- Organised and maintained filing systems for accessibility and orderliness.
- Handled sensitive information with discretion, fostering trust amongst colleagues.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Consistently arrived at work on time and ready to start immediately.
- Supported team by demonstrating respect and willingness to help.
- Stayed current on processes and procedures to offer relevant assistance.
Sales agent
Granada Television
Bedford , Bedfordshire
09.1997 - 11.2000
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
- Maintained detailed records of sales activities for accurate forecasting.
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Increased revenue through upselling and consistent contract renewals.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Processed customer payments and set up direct debits for long-term service contracts.
- Analysed and audited market competition, developing sales strategies that showcase unique business offerings.
- Applied positive customer service approach to increase satisfaction levels.
Education
GCSEs -
Biddenham Upper School
01.1997
NVQ Level 4 - Criminology & Sociology
De Montford University
09.2015
Skills
- GPS operation & Route optimisation
- Customer service & Conflict Resolution
- Technical communication & Microsoft Office Suite
- Health & Safety regulations
- Payment handling & Accurate fare collection
- Crisis management & Decision making
- Local area knowledge & Road awareness
- Strategic planning & Record keeping
Websites
Languages
English
Advanced
C1
Urdu
Intermediate (B1)
Accomplishments
- Supervised team responsible for executing well on projects, leading to increased revenue.
- Implemented process, streamlining work and increasing efficiency
Timeline
Taxi operator
A1 Cars
02.2023 - Current
Taxi dispatcher
Skyline Taxis and Private Hire
11.2019 - 12.2022
Student
De Montford University
12.2015 - 12.2016
Survey interviewer
ICM Direct/Walnut Ltd
05.2009 - 03.2013
Telephone sales agent
Telefocus Ltd
09.2006 - 01.2009
Platform assistant
Thameslink
09.2005 - 07.2006
Train and station cleaner
Thameslink
08.2001 - 08.2005
Administration clerk
Forrester Foods
05.1998 - 04.2001
Sales agent
Granada Television
09.1997 - 11.2000
GCSEs -
Biddenham Upper School
NVQ Level 4 - Criminology & Sociology
De Montford University
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