Mohammad Rashid
Bedford ,Bedfordshire
Summary
Highly skilled professional with extensive expertise in GPS operation, safety consciousness, and geographical knowledge. Demonstrates exceptional abilities in trip planning, technical communication, and customer service orientation. Proficient in Microsoft Office Suite and adept at handling remote card payments and accurate fare collection. Known for a proactive initiative, strategic planning, and a positive attitude. Committed to maintaining health and safety regulations while optimising routes and ensuring effective crisis management.
Overview
27
27
years of professional experience
Work History
Taxi operator
A1 Cars
Bedford, Bedfordshire
02.2023 - Current
- Optimised routing efficiency through close collaboration with other drivers and dispatchers
- Maintained exceptional customer service standards and handled difficult situations with professional demeanour
- Ensured passenger safety and comfort whilst following all traffic laws and regulations
- Managed emergencies swiftly and efficiently while maintaining calm under pressure
- Kept accurate journey records and handled payments professionally
Taxi dispatcher
Skyline Taxis and Private Hire
Milton Keynes, Buckinghamshire
11.2019 - 12.2022
- Streamlined booking processes and coordinated drivers' schedules, improving operational efficiency
- Monitored real-time road conditions and GPS systems to prevent delays
- Managed high-pressure situations during peak hours whilst maintaining service quality
- Processed specialist bookings and maintained accurate documentation
- Established strong relationships with drivers and customers, fostering a positive work environment
Survey interviewer
ICM Direct/Walnut Ltd
Bedford , Bedfordshire
05.2009 - 03.2013
- Developed effective communication strategies to explain survey objectives clearly
- Conducted quantitative and qualitative research including business surveys for corporations
- Maintained thorough documentation and verified data accuracy
- Demonstrated flexibility in scheduling whilst maintaining high response rates
- Implemented structured questioning techniques to improve interview procedures
Student
De Montford University
Bedford , Bedfordshire
12.2015 - 12.2016
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
- Gained valuable team working experience by participating in multiple group projects.
- Joined debate club to enhance public speaking and persuasion skills.
- Took part in charity fun run to demonstrate physical endurance and determination.
- Listened intently to lectures and took detailed notes covering topics.
Telephone sales agent
Telefocus Ltd
Flitwick , Bedfordshire
09.2006 - 01.2009
- Used product knowledge, resulted in successful upselling opportunities.
- Exceeded personal sales targets using persuasive selling techniques
- Exceeded personal sales targets using persuasive selling techniques
- Handled high volume calls whilst maintaining excellent customer service standards
- Built strong client relationships through empathetic communication
- Resolved conflicts and complaints professionally whilst ensuring customer satisfaction
- Processed orders accurately and maintained detailed customer records
Platform assistant
Thameslink
Luton, Luton
09.2005 - 07.2006
- Managed platform safety and monitored passenger behaviour during peak hours
- Handled emergency situations promptly whilst ensuring passenger safety
- Assisted passengers with special needs and provided accurate travel information
- Maintained platform cleanliness and reported maintenance issues proactively
- Collaborated effectively with station staff to optimise operations
Train and station cleaner
Thameslink
Luton, Luton
08.2001 - 08.2005
- Provided excellent customer service when interacting with passengers during work duties, contributing to positive station atmosphere.
- Patrolled carriages regularly to remove litter and provide necessary emergency cleaning for continued hygienic conditions
- Maintained high standards of cleanliness in public areas and carriages
- Conducted regular patrols and emergency cleaning as needed
- Collaborated with team members to identify and address cleaning priorities
- Demonstrated reliability in handling restricted area access
- Adhered to health and safety standards whilst maintaining efficiency
Administration clerk
Forrester Foods
Bedford , Bedfordshire
05.1998 - 04.2001
- Managed office communications including mail, calls, and correspondence
- Processed customer orders and maintained accurate documentation
- Organised filing systems and managed office supplies efficiently
- Handled sensitive information with discretion and professionalism
- Coordinated appointments and supported staff with administrative tasks
Sales agent
Granada Television
Bedford , Bedfordshire
09.1997 - 11.2000
- Exceeded sales targets through effective customer engagement and product knowledge
- Processed payments and contracts accurately using POS systems
- Resolved customer complaints and provided exceptional after-sales support
- Built strong relationships with diverse customer base
- Maintained current knowledge of products and market trends
Education
NVQ Level 4 - Criminology & Sociology
De Montford University
Bedford09.2015
Skills
- GPS operation & Route optimisation
- Customer service & Conflict Resolution
- Technical communication & Microsoft Office Suite
- Health & Safety regulations
- Payment handling & Accurate fare collection
- Crisis management & Decision making
- Local area knowledge & Road awareness
- Strategic planning & Record keeping
Languages
English
Advanced
C1
Urdu
Upper intermediate (B2)
Accomplishments
- Managed an 5 a side indoor football league for various age groups
- Supervised team responsible for executing well on projects, leading to increased revenue.
- Implemented process, streamlining work and increasing efficiency
- Collaborated with team of [Number] in development of [Project name].
Quote
If light is in your heart you will find your way home.
Muhammad Jalal ad-Din Balkhi - Rūmí
Timeline
Taxi operator
A1 Cars
02.2023 - Current
Taxi dispatcher
Skyline Taxis and Private Hire
11.2019 - 12.2022
Student
De Montford University
12.2015 - 12.2016
Survey interviewer
ICM Direct/Walnut Ltd
05.2009 - 03.2013
Telephone sales agent
Telefocus Ltd
09.2006 - 01.2009
Platform assistant
Thameslink
09.2005 - 07.2006
Train and station cleaner
Thameslink
08.2001 - 08.2005
Administration clerk
Forrester Foods
05.1998 - 04.2001
Sales agent
Granada Television
09.1997 - 11.2000
NVQ Level 4 - Criminology & Sociology
De Montford University
Similar Profiles
ARTUR URBANSKIARTUR URBANSKI
PHV driver London at Location Cars London, Uber, Bolt, White Eagle CarsPHV driver London at Location Cars London, Uber, Bolt, White Eagle Cars
Robert VerheyRobert Verhey
Sales Director at Volvo Cars Tampa/Volvo Cars Wesley ChapelSales Director at Volvo Cars Tampa/Volvo Cars Wesley Chapel
GURPREET BHALLAGURPREET BHALLA
Product Manager at Gannayak Cars Pvt Ltd Dealers For Mercedes Benz CarsProduct Manager at Gannayak Cars Pvt Ltd Dealers For Mercedes Benz Cars
Seth DiedrickSeth Diedrick
Retail cashier at Salvation Army Charity ShopRetail cashier at Salvation Army Charity Shop
Joe MlamboJoe Mlambo
Civil and Setting Out Engineer at APSS ConstructionCivil and Setting Out Engineer at APSS Construction