Mohammad Ramadan

• Managing Cloud Services Team
• Responsible for administering Azure services such as managing IAM and Azure Active Directory, computing and installation of Virtual Machines, creating storage accounts, configuring VNET, network gateways, private endpoint connections and load balance
• Assisting in the administration and support in Office365 such as MS Exchange, SharePoint, OneDrive, Teams, and Intune
• Managing and configuring Citrix Cloud primarily on DaaS (Virtual Apps and Desktops) to provide access to the most critical application of the organization and desktops for remote
• Providing global support in delivering end-to-end solutions that require the integration of multiple systems that may exist within the Organization
• To ensure that truly meets the organization's needs with industry best practices, extensible, and scalable for future needs
• Managing Group Policy Objects (GPOs), Organizational Units (OUs), domain controllers (DCs), and Trusts
• Providing the 3rd level support for researching, diagnosing, documenting, and resolving various issues that assists all the Country Offices and Regional Offices fields, including the Members and Partners across the organization
• Assisting in administration of Jira in creating workflows, screens schemes, permissions, installing and configuring add-on apps for improving services and integration of the system
• Managing Azure Systems
• Supports SCI globally and SC Members
• Work with colleagues to ensure that the IT infrastructure provides a stable platform for all Save the Children International global systems.

• Support Offices in Middle East, North Africa and Eastern Europe (MENAEE) Region and other regions when needed
• Support MENAEE Region offices remotely (around 18 Countries and 2800 Employee)
• Work as an Advisor for the IT Leads in the Region(s)
• Provide new solutions to the IT Leads in the Region(s)
• Working as a coordinator with the IT Leads in the Region and the Centre
• Maintain and Support O365 Admin Console
• Maintain and support AD for the Region(s)
• Managing and Developing JIRA Service Desk Application (Ticketing System)
• Managing O365 Admin Portal
• Managing FortiGate Firewalls
• Managing Azure AD and Intune
• Managing CoreView
• Managing the Bitlocker Encryption through Azure AD.

• Support Jordan Offices (Amman, Zaatari and Yemen Emergency Office in Amman)
• Support MECIS Region offices remotely (around 25 Offices and 1200 Employee)
• Maintain and Support Windows XP and Seven for Desktops and Laptops
• Support and Maintain Networking Infrastructures and Wireless Access Points
• Support and Maintain DC Server and AD 2008
• Create new sites (Offices) from A-Z.

• Work on Windows Server 2003 and Windows Server 2008
• Maintain and support DC Server and AD 2008
• Maintain and configure File Server on Windows Server 2008
• Maintain and Support Forefront Threat Management Gateway (TMG) 2010
• Maintain and Support Windows XP, Vista, Seven and Eight for Desktops and Laptops
• Support and Maintain Networking Infrastructures and Wireless Access Points.

• Work on Windows Server 2003 and Windows Server 2008
• Maintain and support DC Server and AD 2008
• Maintain and configure File Server on Windows Server 2008
• Work on FortiGate Firewall Appliance
• Work on Symantec Backup Executive 2010
• Maintain and Support Forefront Threat Management Gateway (TMG) 2010
• Maintain and Support MacAfee Antivirus and its administration Kit
• Maintain and Support Windows XP, Vista and Seven for Desktops and Laptops
• Support and Maintain Networking and Wireless Access Points
• Install, Maintain and Support Audit System Software and other Deloitte software to ERS and Consulting Departments
• Support and Maintain Networking and Wireless Access Points.

• Work on Windows Server 2003 and 2008
• Maintain and support DC Server and AD 2003 and 2008
• Maintain and Support ISA 2006
• Maintain and Support Trend Micro Antivirus and Its administration Kit
• Maintain and Support Kaspersky Business Space Security
• Maintain and Support Hitachi Interactive White Boards
• Maintain and Support Windows XP, Vista and Seven Desktops and Laptops
• Support and Maintain Networking and Wireless Access Points.

• Install and Support, Broad Band System
• Design, setup and configuration of the passive and active network components
• Desktop trouble shooting and support for hotel guests’ laptops and applications
• Setting up and configuring wireless networks for hotels to be used by the guests in meeting rooms
• Interactive System Video on Demand System installation, configuration, and support.

• Profiling Rep
• Customer Care Rep.

- Maintain and Support Windows XP, Vista and Seven Desktops and Laptops.

- Support and Maintain Networking and Wireless Access Points.

- Maintain and support printers, photocopiers, scanners and dot matrix printers.

• Setting up and installing operating systems and desktops applications for all users’ workstations
• Setting up and installing all network printers and configuring workstations for printing Network testing and labeling/ Routers/Switches.