Mohammad Moradi
Liverpool
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Customer Assistant
HyperMe chain store
Teharan
01.2023 - 08.2024
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Improved customer relations by promptly addressing queries and concerns.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Assisted customers with product selection to ensure satisfaction.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
Maintenance Technician
Family Mall
Erbil, Erbil
05.2019 - 12.2022
- Ensured safety by implementing and supervising strict mechanical procedures.
- Enhanced productivity for efficient project completion by streamlining workflow.
- Monitored mechanical operations with keen attention to detail, ensuring optimal performance.
- Conducted regular equipment inspections to prevent breakdowns and maintain efficiency.
- Ensured safety by adhering to all health and safety regulations.
- Performed routine checks for equipment functionality.
- Improved operational efficiency with regular maintenance tasks.
- Undertook facility inspections, ensuring optimal working conditions.
- Carried out repairs to ensure machine longevity.
Salesman
Self-employed
Sanandaj
09.2013 - 01.2019
- Boosted customer satisfaction by providing exceptional product knowledge and advice.
- Managed a large portfolio of accounts to maintain long-term customer relationships.
- Resolved client issues promptly, ensuring high levels of customer retention.
- Utilised comprehensive understanding of the product range to advise customers effectively.
Education
Certificate of Higher Education - Mechanical Maintenance
Tabriz University
Tabriz 09.2003 - 06.2008
Skills
- Customer support and assistance
- Product knowledge and presentation
- Time management
- Multilingual communication
- Client interaction handling
- Conflict resolution
Languages
English
Fluent
Persian
Native
Affiliations
- Math Teaching
- Film Watching
- Jogging
References
References available upon request.
Timeline
Customer Assistant
HyperMe chain store
01.2023 - 08.2024
Maintenance Technician
Family Mall
05.2019 - 12.2022
Salesman
Self-employed
09.2013 - 01.2019
Certificate of Higher Education - Mechanical Maintenance
Tabriz University
09.2003 - 06.2008
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