Summary
Overview
Work history
Education
Skills
Languages
Hobbies
Interests
Certification
Voluntary work
Timeline
Generic

Mohammad Ludhi

Birmingham,Birmingham

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Talented leader offering over [Number] years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Knowledgeable management professional with background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes. Enthusiastic and energetic student with strong academic record and readiness to take on new challenges. Offers comprehensive education and excellent communication skills to learn quickly and support team. Thrives in fast-paced, busy environments. Dedicated [Job Title] with experience in restaurant management, inventory management and customer service. Friendly and hardworking communicator with proven success analysing operations to improve efficiency and quality of service. Develops comprehensive business plans to promote profitable sales. Reliable and motivated individual seeking career in restaurant management. Applies training and problem-solving mindset to all assigned tasks. Eager to help improve and develop customer experiences to increase revenue. Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty. Goal-oriented hospitality leader experienced in running profitable restaurants with proven success in building reputation for quality and service. Specialises in [Type] establishments using proven leadership, planning and problem-solving abilities. Restaurant management professional with extensive experience leading high-performing hospitality teams. Develops staff to maximise establishment potential. Motivated to enhance profits and continuously improve service delivery. [Job Title] with proven hospitality expertise to provide first-class customer experiences. Combines exceptional planning, strategy and leadership abilities to build successful service teams. History developing underperforming restaurants into reputable, profitable businesses. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Highly proactive manager with [Number] years of experience in team leadership in [Type] industry. Background includes sales, management and customer service in fast-paced settings. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Ambitious [Job Title] with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Hillmurry indian cousine

Badshah miah
Rugby, Warwickshire
02.2021 - Current
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Chaired strategic planning meetings, engaged stakeholders and managed internal and external relationships to support plan delivery.
  • Supported business development activities and onboarded new clients to grow revenues.
  • Planned and managed resources and budget to support and deliver objectives.
  • Designed and implemented flexible solutions to aid business efficiency and drive process improvements.
  • Analysed sales to identify top-performing products.
  • Prepared and presented reports, strategies and recommendations for consideration by senior management.
  • Implemented health, safety and well-being programmes to drive productivity and high-quality services.

Restaurant General Manager

Rajnogor Indian cousine
Solihull
01.2019 - 06.2020
  • Ensured a safe environment for restaurant staff and guests by establishing and enforcing sanitation standards and procedures, conducting [Frequency] inspections to verify adherence.
  • Conducted [Frequency] ingredient inventory, eliminating [Type] issues to reduce food costs by [Number]%.
  • Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.
  • Hired, trained and managed [Number] restaurant staff to consistently exceed customer service delivery goals, boosting guest satisfaction scores from [Number]% to [Number]%.
  • Surveyed people in the local community to assess restaurant demand and implemented marketing strategies that led to [Number]% increase in repeat business by local guests.

Restaurant Manager

Padma lounge Indian cousine
Cannock, Staffordshire
01.2017 - 05.2019
  • Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Established safe and secure dining environment with strong sanitation standards.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.

Rangamati Indian cousine

Kobir Islam
Wolverhampton
01.2014 - 05.2016
  • Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Established safe and secure dining environment with strong sanitation standards.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
  • Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
  • Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
  • Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Practiced healthy and safety measures to comply with regulations.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Managed timing standards in food deliveries to minimise delays.
  • Opened, poured and served alcoholic and non-alcoholic beverages.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Participated in staff meetings to discuss daily specials, revisions on menu and event specifications.
  • Verified ID of customers to determine eligibility for consumption of alcoholic beverages.
  • Informed customers regarding ingredients used to address allergy and dietary issues.

Restaurant Supervisor

Sharaton indian cousine
Birmingham
01.2011 - 01.2013
  • Ensured exceptional health and safety standards by closely monitoring restaurant operations.
  • Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
  • Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
  • Attended regular training to obtain and update food safety certificates.
  • Established and enforced improved sanitation standards to maintain clean, hygienic dining areas.
  • Boosted sales through targeted product training and upselling strategy.

Waiter Bartender

Manzil Indian cousine
Birmingham
02.2004 - 02.2006
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Maintained bar stocks, replenishing daily as necessary.
  • Refused drinks service to guests without appropriate proof of age.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.

Education

Master of Arts - English Literature

National university Gazipur Dhaka
Bangladesh
01.1996 - 01.2000

Skills

  • F&B auditing
  • Customer service training
  • Sales forecasting
  • Maitre'D POS software
  • Restaurant cost control
  • Employee feedback management
  • Staff scheduling
  • Cost-controls
  • Food service background
  • Strong work ethic
  • Waste reduction
  • Inventory control and record keeping
  • Dining room preparation
  • Front of House (FOH) training
  • DUPLICATE - Point of Sale system operation
  • Recipes and menu planning
  • Passion for customer satisfaction
  • Front of House (FOH) recruitment
  • Guest dispute resolution
  • Food preparation and safety
  • Conflict resolution techniques
  • Marketing and advertising
  • Operations management
  • End-of-day reconciliation
  • Service-orientated
  • Produce costings
  • Order delivery practices
  • Business operations expertise
  • Kitchen equipment operation and maintenance
  • Results-orientated
  • Wage management
  • Recruitment
  • External recruitment
  • Employee management
  • Performance improvement
  • Dynamic, friendly hostess
  • Food plating and presentation
  • Performance and wage reviews
  • Hospitality business management
  • Natural leader
  • Project budgeting

Languages

English
Fluent

Hobbies

Gardening Travelling sightseeing  mountain climbing Gymnastic .Photography  Swimming 

Interests

Business development planning. Create new opportunities.

Certification

  • Licensed [Job Title] - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]

Voluntary work

charity works fundraising for good causes 

Timeline

Hillmurry indian cousine

Badshah miah
02.2021 - Current

Restaurant General Manager

Rajnogor Indian cousine
01.2019 - 06.2020

Restaurant Manager

Padma lounge Indian cousine
01.2017 - 05.2019

Rangamati Indian cousine

Kobir Islam
01.2014 - 05.2016

Restaurant Supervisor

Sharaton indian cousine
01.2011 - 01.2013

Waiter Bartender

Manzil Indian cousine
02.2004 - 02.2006

Master of Arts - English Literature

National university Gazipur Dhaka
01.1996 - 01.2000
Mohammad Ludhi